Innovative Healthcare Speakers for Every Issue, Topic and Event…

Patient Experience

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Joseph S. Anderson, EdD

Dr. Anderson is currently an Adjunct Instructor of healthcare policy and management in the Department of Public Affairs at the Pennsylvania State University, an Affiliated Academic Instructor of healthcare management at the Pennsylvania College of Health Sciences, and a Lead Healthcare Concentration Professor at the Jack Welch Management Institute’s Graduate Online MBA Program at Strayer University. Dr. Anderson education, background, and experience provide a unique perspective on the speaker topics listed under his credentials.

Barry Asmus, PhD

Dr. Barry Asmus has been named by USA Today as one of the five most requested speakers in the United States. As a Senior Economist for the prestigious National Center for Policy Analysis (NCPA), Dr. Asmus does more than just speak on policies, he is actively involved with their implementation. With over 25 years experience on the speaking platform, and recognized for his views on making the U.S. a world-class competitor, Dr. Asmus speaks, writes, and consults on political and business issues facing America.

Julie Austin, Innovator/Inventor

What does it take to become #1?

Fearless innovation! There are very few women innovation speakers, and even fewer who have actually innovated. Julie Austin is both.

Julie is an award-winning author, inventor, futurist, and innovation keynote speaker. She is an internationally known thought leader on the topic of innovation. She has been a keynote speaker for clients such as Procter & Gamble, Novartis Pharmaceuticals, Northrop Grumman, and Cognizant Technology Solutions.
Julie will teach you how to generate ideas on a consistent basis, ideas to cut costs, improve sales, create new products, services, business models, ad campaigns, marketing & PR angles, and unique promotions.

Simon T. Bailey, Inspiring Brilliance

Energizing - Inspiring - Empowering

Simon T. Bailey is a Breakthrough Strategist who has worked with more than 1,700 organizations in 46 countries, and whose life's purpose is to teach 1 billion+ people how to be fearless and create their futures.

He equips companies with the tools necessary to effect cultural transformation resulting in higher employee engagement and platinum customer service experiences. He challenges individuals to dig deep to find and release their inner brilliance and become Chief Breakthrough Officers - personally and professionally.

Kristin Baird, RN, BSN, MHA

Whether presenting a keynote to thousands or a skill-building workshop for twelve, her presentations are thought provoking and inspirational, yet extremely pragmatic. A nationally recognized thought leader on patient experience and service excellence, Kristin is an engaging and motivational healthcare speaker and trainer. She delivers content-rich presentations, seminars, and workshops that inspire and educate nursing, other front-line staff, and leadership development institute (LDI) audiences alike. All presentations are customized for your organization and can be modified to fit your needs as a one-hour program, half-day, or full-day session.

Kathleen Bartholomew, RN, MN

Kathleen was voted one of the "Top 20 Leaders in Healthcare" by Health Leaders Media after her groundbreaking work in transforming the physician-nurse culture. An expert in hospital culture and conflict & confrontation, Kathleen motivates her audiences with practical tools to form the barrier-less relationships which are the most critical foundation of successful healthcare organizations.

She speaks to hospital leadership and staff, hospitals boards, nursing leadership, and the military about safety, communication, cultural change and leadership. From the bedside to the boardroom Kathleen applies research to practice with humor and an ethical call to excellence.

Chris Blackmore, Speaker

Customer Service ♦ Patient Experience
Teamwork

When Chris worked for Disney, Fortune 500 Companies requested him to train & motivate their top leaders. Chris continues teaching and training leaders using the Disney Approach to Quality Service.

Chris's presentations also include the philosophy from the book If Disney Ran Your Hospital by Fred Lee. He presented the book and its principles for a 2-day program to the National Health Service in London, England. Chris will customize his presentation to make sure it applies directly to what you are trying to achieve and will make sure your takeaway is exactly what you are looking for.

Lawton R. (Bob) Burns, Phd, MBA

For the past 25 years, Dr. Burns has analyzed physician-hospital integration. Over half of that time he spent studying the healthcare supply chain. He is the author of numerous papers and books on healthcare supply chain management to healthcare innovation. He is currently an endowed professor of Health Care Management and professor of Management at the Wharton School at the University of Pennsylvania.


 

**For  Dr. Burns's portion of the video, please jump to 3:15**

Jonathan H. Burroughs, MD, MBA, FACHE, FAAPL

Dr. Jon Burroughs is one of the most dynamic and prolific healthcare speakers in the country. He has given over 1,600 presentations in all fifty states and many nations. He has unusual breadth in the healthcare industry and speaks to organizations large and small on over 250 healthcare related topics regarding the transformational changes that the healthcare industry will need to go through to successfully navigate the 21st century.
He has developed over nine national healthcare programs and is in constant demand as a keynote speaker throughout the country by providing solution-specific programs that have a real impact. He is the author or co-author/editor of six healthcare management books, two of which were awarded the James A. Hamilton Award for outstanding healthcare management book of the year--2016 & 2020!

Anthony Cirillo, FACHE, ABC

Anthony Cirillo, FACHE, is an aging and caregiving expert. He not only helps organizations market to boomers and seniors but also helps them address the important issue of family caregivers in the workforce. Anthony helped start the patient experience movement with his article, The Chief Experience Officer, an impetus behind the Cleveland Clinic's creation of the position. Anthony is an expert on aging populations and helps organizations market to boomers and seniors. Anthony is working with medical practices to bring caregiving solutions to their patient populations, positioning caregiving as a social determinant of health and caregiver solutions as a population health tool. An international speaker, he helps healthcare organizations change the experience and tell their story, reaching nearly 10 million people through his large suite of caregiving solutions. Anthony is the ideal opener or closer to any public senior event you are planning.

Kenneth R. Cohen, PhD

Dr. Cohen has dedicated his career to helping healthcare organizations like Geisinger, the Cleveland Clinic, and MedStar Health apply proven science to their executive recruitment, selection, development and retention practices.

Dr. Cohen also specializes in conducting Evidence-Based Organizational Redesign Assessments. These help identify which of the current or potential leaders in an organization are most likely to thrive within a restructured or merged enterprise.
By doing so, organizations leverage their current leaders’ proven experiences, strengths and career interests to their mutual advantage.

Sandra L. Coletta, Retired System COO, Hospital CEO

Sandy Coletta describes herself as a woman first, a mother second and a healthcare executive third. Rising through the ranks, she took the reins as CEO at a community teaching hospital recovering from a financial crisis yet still suffering from a quality and image crisis. Within four years, Sandy led the hospital to national recognition for patient safety, achieved dramatic operational improvement through the use of human factor design principles, and created a culture of accountability for both employees and medical staff. Now retired, she continues to utilize her healthcare expertise as a member of the South County Hospital Board Performance Improvement and Quality Committee.

Bryan J. Dodge, Speaker

Bryan Dodge has been transforming the business and healthcare environment as well as the lives of those within it for over 25 years. Whether Bryan is keynoting at a conference, convention, a corporate event, or conducting a business workshop, Bryan electrifies audiences with humor, knowledge, and real life examples that remind us of what and why it is we do what we choose to do in life.

Bryan Dodge is one of the nation’s leading educators. Dedicated to empowering people to be their best, Bryan is an expert on the topics of upward career growth, awakening potential, building loyal and committed teams, and balancing work and family.

Carson F. Dye, FACHE

Carson F. Dye, FACHE, President & CEO of Exceptional Leadership, LLC, is a seasoned leadership consultant with 40-plus years of leadership and management experience. For the past 20 years, he has conducted over 600 leadership searches for a variety of healthcare organizations. These have included CEO, COO, CFO, and physician executive roles in health systems, academic medical centers, universities, and free standing hospitals. Along with his executive search work, teaching, and writing, he has had considerable experience the past two decades in physician leadership and physician engagement.

Diane Egbers, BS, MS

As a Master Facilitator in Healthcare Leadership, Diane is highly engaging and has a passion to serve leaders, helping them to gain strategic insight and translate it into practical application for greater effectiveness. Diane works collaboratively with healthcare clients such as Cincinnati Children's Hospital Medical Center and Anthem Blue Cross and Blue Shield to set and achieve goals that involve cultivating the strengths of key talent and realizing potential for success at organization, team, and individual levels.

Sheila N. Glazov, Author

Sheila N. Glazov is a best-selling author, internationally known personality expert, and dynamic educator. Sheila's What Color Is Your Brain?® programs for Health Care Professionals help to maximize resiliency and minimize burnout, manage stress and adapt to change, and develop effective communication and teamwork in the workplace!

Sheila adapts her innovative sessions to the needs of each client. She brings a unique storytelling spark to her engaging and content-rich keynote presentations and interactive and enlightening workshops. Every program attendee quickly determines their Brain Color personality strengths to build harmonious relationships, and improve their quality of care. There is no better way to be successful in the health care workplace, than to use Sheila’s Brain Color concepts to decode and understanding people’s personalities!

Kevin S. Groves, PhD

Dr. Groves' presentations engage and present clear and compelling evidence that talent management & succession planning capabilities are vital investments. Four case studiesSutter Health, Kaiser Permanente, HCA, and the Cleveland Clinic—illustrate why healthcare organizations must implement Groves' Talent Management Capabilities for leadership development and continuity.

In Dr. Kevin Groves' book, Winning Strategies, his approach to succession planning encompasses not just the CEO, but the entire leadership pipeline. Winning Strategies is the culmination of his work with healthcare organizations over the past 10 years to identify evidence-based succession management and talent development practices.

William F. Jessee, MD, FACMPE

Dr. Jessee is one of the nation's leading experts on physician services management and hospital-physician integration. In particular, he is skilled in the development and implementation of strategies for creating aligned economic interests among physicians, hospitals, and payers. He is also widely recognized as an expert on health policy issues, and the role of governance in quality improvement and patient safety. Dr. Jessee's vast experience includes president of the Medical Group Management Association (MGMA) for over 12 years and VP of Quality & Managed Care at AMA.

Jay Kaplan, MD, FACEP

As an international speaker and facilitator, Dr. Kaplan presents to and coaches hospital and physician leaders, medical groups, emergency departments, and individual physicians. His approach is tactical and directed toward improved outcomes, and he emphasizes the importance of teamwork.

Dr. Kaplan is Medical Director of Care Transformation for LCMC Health in New Orleans, LA. He is a Past President of the American College of Emergency Physicians and national faculty for ACEP and a past Medical Director of Studer Group and past Director of Service and Operational Excellence for CEP America.

Dr. Kaplan continues to practice clinically because he loves the clinical practice of medicine, and caring for patients helps him remain close to the patients, the hospital staff, and the physicians current experience.

Paul Keckley, PhD

Paul H. Keckley is Managing Editor of The Keckley Report, a healthcare researcher and widely known industry expert on Healthcare Reform and the Future of Healthcare. A favorite of Board Retreats and Senior Leadership, Paul always brings current and timely discussions into his presentations.
In addition to The Keckley Report, he authors a monthly column for Health and Hospital Networks and has published three books and 250 articles.

During the period preceding the passage of the Affordable Care Act, he facilitated sessions between White House Office of Health Reform sessions and major health industry trade groups as private sector input was sought in the legislation.

John W. Kenagy, MD, MPA, ScD, FACS

John Kenagy, MD: The Man Who Would Save Healthcare - Forbes.

Dr. Kenagy has brought Discover/Develop/Deliver to healthcare as Adaptive Design®. Adaptive Design® is a system for designing, doing, and improving the complex work of healthcare in real-time by developing the knowledge and creativity of your employees. It makes improving healthcare everyone's job, every day; and it works! 
Dr. Kenagy will inspire your organization to thrive in 21st Century healthcare.  His customized presentations specialize in creating dynamic interactive learning that meets the needs of any organization delivering products and services in complex, unpredictable environments.

Ross/ Kidwell, The Power of Two

Give your event an energy boost with the Power of 2! Avoid the "Power-Point Death March", engage Darryl Ross & Eric Kidwell for your next event and you'll deliver your audience something that will inform and energize them. Two world-class speakers, real world experience and customized to your audience. Patient Experience, Customer Service, Where Culture meets the Customer, The Power of 2 allows for a change of energy and a change of voice that not only makes the presentation more entertaining, but it also enhances learning.

Mary Koloroutis, MSN, RN

As a co-creator, author, and editor of the Relationship-Based Care series of books and seminars, as well as numerous other award-winning books, Ms. Koloroutis works with health care organizations to create the best possible experience for patients, families, and all who work in healthcare.

Mary is CEO of Creative Health Care Management and partners with healthcare organizations to improve quality, safety, patient experience, staff and physician satisfaction, and financial performance by improving relationships.

Colleen A. LaCroix, RN, BSN

With over 20 years of critical care nursing and administrative leadership experience, Colleen LaCroix loves to share her experiences to inspire and motivate audiences from bedside to C-Suite.  Her knowledge across multiple critical care areas, serving as a clinical instructor for a local nursing school, administratively supporting the goals of the private practice and hospital environment, awareness of the changing healthcare economic environment, and importance of strategic planning for the future,  she is able to speak and discuss a wide range of  topics from Service Excellence to Nurse Engagement and Quality Improvement.

Rosemary D. Laird, MD, MHSA

Dr. Laird is a practicing physician and the Executive Medical Director of the AdventHealth Senior Health Program in Orlando. She has more than 20 years of experience in patient care with an emphasis in senior healthcare. Dr. Laird brings her years of experience and insight she uses with her patients everyday to her speaking on Patient Care, Compassion & Empathy, developing an effective workplace culture as well as caring for the caregivers. Being an Executive Medical Director adds to her administrative and leadership experiences.



Fred Lee recognized Dr. Laird's true compassion and empathy towards patients and chose her to help him finish his last book: Beyond Disney - Heartwiring Healthcare Excellence, Restoring the Art of Compassion & Empathy, now available.

Fred Lee was the author of: If Disney Ran Your Hospital, the #1 best selling Healthcare Leadership book with over 500,000 copies sold, in 5 languages.

Fred M. Lee, Author

IN MEMORIAM:
Author, Lecturer, and Guiding Light
(1939 - 2017) 
Fred Lee wrote the seminal work on the patient experience with his book, If Disney Ran Your Hospital – 9 ½ Things You Would Do Differently which went on to win the prestigious ACHE book of the year. It has been the top-selling healthcare book on the patient experience for the past decade and a half. The book has been published in five languages and Fred went on to become an international lecturer speaking to healthcare audiences around the world. Fred passed away of complications from neuro-surgery due to glioblastoma March 26, 2017.

His colleagues continue his message through Compassion & Empathy in Healthcare.

Kristen Lombard, PhD, RN, PMHCNS-BC

Kristen has been a pioneer, a spirited and innovative thought leader in the fields of Relationship-centered Care, circle practice and integrative care. She excels at guiding individuals and organizations toward authentic, compassionate and positive leadership at all levels of an organization. Kristen models, facilitates and inspires individuals to transform their healthcare cultures into places where they can thrive personally, become stronger team members who therefore, together, deliver exceptional, safe and quality patient & family experiences.

Joseph A. Michelli, PhD

Joseph A. Michelli, PhD, is an internationally sought-after speaker and best-selling author, who transfers his knowledge of exceptional business practices to develop joyful and productive workplaces with a focus on the total customer experience. 

His latest book is The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.

William Miller, MSSW, MA, MS, MDiv, EdD

Dr. Will Miller has earned the reputation as an extraordinary keynote speaker. He is a recognized expert in the area of stress & coping, interpersonal relationships, organizational health, and workplace culture. A therapist and teacher at Purdue University, he lectures at the schools of Organizational Leadership, Management, and Mass Communication on the social environment of the workplace and the impact on productivity. Add his experience as a stand-up comedian in New York for 19 years, and you know your audience will be entertained and connected the entire time.

David B. Nash, MD, MBA

David Nash was the Founding Dean and the Dr. Raymond C. and Doris N. Grandon Professor of Health Policy at the Jefferson School of Population Health (JSPH) of Thomas Jefferson University in Philadelphia, Pennsylvania. His 10 year tenure as Dean completes nearly 30 years on the University faculty. JSPH provides innovative educational programming designed to develop healthcare leaders for the future. Its offerings include Masters Programs in Public Health, Healthcare Quality and Safety, Health Policy, Chronic Care Management and Applied Health Economics.

Randi Redmond Oster, MBA

At GE for almost 20 years, Oster lead teams to design new parts for aircraft engines which ingrained in her what it takes to build a safe product and the importance of meeting customer requirements. Now, Oster applies that knowledge to build high-performing healthcare teams and improve the Patient Experience and navigate families through healthcare crises. Oster shares best practices that can be implemented in healthcare to introduce participants to innovative tactics for rapidly implementing strategies for patient-centric culture change.

Ilisa Halpern Paul, MPP

When you look at your payer mix and revenue charts, do you see much—if not most—of it flowing directly from Washington?

Ilisa Halpern Paul, President of the District Policy Group, a bipartisan health care lobbying and public policy consulting group housed within Drinker Biddle & Reath LLP, is known for her engaging and insightful “Beltway Crystal Ball” presentations. Ilisa regularly presents to healthcare audiences of all types and sizes – senior hospital leaders, boards of directors, and healthcare professional associations.

Jake Poore, Speaker

Jake Poore has a passion for and expertise in, what it takes to create and maintain a world-class service organization. President & Chief Experience Officer of Integrated Loyalty Systems, Jake has worked with over 100 top organizations on the subject and has been nationally recognized for his expertise and delivery skills.

Specializing in improving the Patient Experience and the overall cultural development and improvement of an organization, Jake takes his almost 20 years of experience training at Disney and has translated it into optimizing the Humans side of Healthcare.

James L. Reinertsen, MD

Dr. Reinertsen brings his skills and experience to the Institute for Health Care Improvement (IHI) in Boston, where he is a Senior Fellow, heading IHI's leadership development sector, and to hospitals and health care systems throughout the United States and Europe. He was a subcommittee member of the Institute of Medicine's work that produced the landmark publications "To Err Is Human" and "Crossing the Quality Chasm," and as an author of papers in major medical journals.

John Rossman, Innovator/Consultant

John Rossman is a Managing Director with Alvarez & Marsal in Seattle, specializing in technology strategy, multi-channel operations scaling and platform enablement in multiple industries including retail, service and public sector. With more than 28 years of technology strategy, design, implementation and operating experience, Mr. Rossman has led several complex businesses and programs resulting in innovative business models. He has worked with clients across a broad range of industries including retail, insurance, education, forest products, industrial products and transportation.

Michelle Segar, PhD, MPH, MS

Michelle Segar, PhD, MPH, MS is a best-selling author and sustainable behavior change scientist where for decades, she has been a recognized pioneer and leading authority. Because of her comprehensive and artisanal approach to creating sustainable behavior change related to healthy lifestyles and well-being, global organizations bring her in to to accelerate and sustain outcomes. She directs the University of Michigan's Sport, Health, and Activity Research and Policy Center.

Diane Sieg, RN, CYT, CSP

Diane Sieg gives you and your group practical and life-saving resilience skills that help you thrive in your work and life!  As a former emergency room nurse of 23 years, and today a speaker, author, coach, and yoga teacher, Diane delivers a personal, high energy interaction with heartfelt stories and tangible skills. She sets a positive tone for opening your event or closing it with a bang, sending your attendees home with a clear, strong message about the importance of embracing resilience skills such as engagement, compassion, and mindfulness.

Ajit Singh, PhD, Former CEO of Siemens Oncology & Siemens Imaging Systems

Dr. Ajit Singh spent nearly twenty years at Siemens Healthcare in various CEO roles based in the US and Germany. Between 1988 and 1995, he concurrently served on the faculty at Princeton University. He is a consulting professor in the School of Medicine at Stanford University and currently managing director and general partner at Artiman Ventures, based in Palo Alto, CA, where he focuses on building startups in Clinical Diagnostics, Digital Health, Artificial Intelligence in Healthcare, etc. He also serves on the Board of Trustees of American Association for Cancer Research (AACR) Foundation. Dr. Singh explores the Innovation in Healthcare and where that can lead us in the future.

Scott Steinberg, Innovator/Consultant

Hailed as The Master of Innovation by Fortune magazine, and World’s Leading Business Strategist, award-winning strategic consultant, trends expert, and professional speaker Scott Steinberg is a bestselling expert on leadership, change + innovation. One of America's top futurists (per the BBC); the author of Make Change Work For You and Millennial Marketing; and among today's top business strategy + leadership training providers, the Fortune 500 calls him a "defining figure in business + technology" and "top trendsetter to follow."

Steven T. Valentine, MPA

With more than 35 years of health care consulting experience, Mr. Valentine has considerable expertise in the areas of strategic planning, business transactions, mergers, hospital-physician relationships, and financial analysis. Mr. Valentine was the issue editor and an early pioneer on hospital turnarounds (topics in Healthcare Financing: Financially Troubled Hospitals). Mr. Valentine authors the annual "Top 10 Trends in Healthcare" for Trustee. He is a nationally recognized author and speaker on healthcare issues, industry trends and its future outlook.

Viveka von Rosen, Speaker / Author

Viveka is known internationally as the "LinkedIn Expert" and speaks to entrepreneurs, business owners, corporations, and associations on the benefits of marketing with social media, and in particular LinkedIn.
She is the author of "LinkedIn Marketing: An Hour a Day" (John Wiley & Sons, 2012) and has been listed on two of Forbes Most Influential People lists. She is the host of the biggest LinkedIn chat on Twitter: #LinkedInChat (Recently quoted by Mashable as one of the top 10 business chats) and co-moderator of LinkedStrategies, the largest LinkedIn strategy group on LinkedIn. She is constantly learning, sharing and transferring social media skills and strategies.

Jeffrey A. Weisz, MD

Jeffrey Weisz, MD is a Managing Principal and Consulting Physician at Sullivan, Cotter and Associates, Inc. With over 37 years of combined experience as both a practicing Hematologist-Oncologist and an Executive Medical Director, Dr. Weisz is an accomplished physician leader and a passionate advocate of patient-centered care. His commitment to improving affordable healthcare through clinical quality, service-oriented and accessible care has earned many of the nation's highest awards for exceptional health outcomes.