Energizing - Inspiring - Empowering

Simon T. Bailey is a Breakthrough Strategist  who has worked with more than 1,700 organizations in 46 countries, and whose life's purpose is to teach 1 billion+ people how to be fearless and create their futures.

He equips companies with the tools necessary to effect cultural transformation resulting in higher employee engagement and platinum customer service experiences. He challenges individuals to dig deep to find and release their inner brilliance and become Chief Breakthrough Officers - personally and professionally.

Whether presenting a keynote to thousands or a skill-building workshop for twelve, her presentations are thought provoking and inspirational, yet extremely pragmatic. A nationally recognized thought leader on patient experience and service excellence, Kristin is an engaging and motivational healthcare speaker and trainer. She delivers content-rich presentations, seminars, and workshops that inspire and educate nursing, other front-line staff, and leadership development institute (LDI) audiences alike. All presentations are customized for your organization and can be modified to fit your needs as a one-hour program, half-day, or full-day session.

Kathleen was voted one of the "Top 20 Leaders in Healthcare" by Health Leaders Media after her groundbreaking work in transforming the physician-nurse culture. An expert in hospital culture and conflict & confrontation, Kathleen motivates her audiences with practical tools to form the barrier-less relationships which are the most critical foundation of successful healthcare organizations.

She speaks to hospital leadership and staff, hospitals boards, nursing leadership, and the military about safety, communication, cultural change and leadership. From the bedside to the boardroom Kathleen applies research to practice with humor and an ethical call to excellence.

Bruce is President of Berger Consulting, LLC and Emeritus Professor at Auburn University. He has developed comMIt (Comprehensive Motivational Interviewing Training for health care providers) and AU MITI (Auburn University Motivational Interviewing Training Institute). He has taught Motivational Interviewing in healthcare and methods for improving treatment adherence for over 30 years.
Along with Motivational Interviewing, Dr. Berger has been presenting Living with Your Eyes Open: Preventing Self-Deception and Objectification. Sometimes we see people as objects….not human…we objectify them.  Self-deception causes us to become blind to or resistant to the realities of others as people. This Session focuses on the what, why and how to stop, so that we may choose to become more effective interpersonally and more available to others.

Customer Service ♦ Patient Experience
Teamwork

When Chris worked for Disney, Fortune 500 Companies requested him to train & motivate their top leaders. Chris continues teaching and training leaders using the Disney Approach to Quality Service.

Chris's presentations can also include the philosophy from the book If Disney Ran Your Hospital by Fred Lee. He presented the book and its principles for a 2-day program to the National Health Service in London, England. Chris will customize his presentation to make sure it applies directly to what you are trying to achieve and will make sure your takeaway is exactly what you are looking for.

For the past 25 years, Dr. Burns has analyzed physician-hospital integration. Over half of that time he spent studying the healthcare supply chain. He is the author of numerous papers and books on healthcare supply chain management to healthcare innovation. He is currently an endowed professor of Health Care Management and professor of Management at the Wharton School at the University of Pennsylvania.

**For  Dr. Burns's portion of the video, please jump to 3:15**

Dr. Jon Burroughs is one of the most dynamic and prolific healthcare speakers in the country. He has given over 1,600 presentations in all fifty states and many nations. He has unusual breadth in the healthcare industry and speaks to organizations large and small on over 250 healthcare related topics regarding the transformational changes that the healthcare industry will need to go through to successfully navigate the 21st century.
He has developed over nine national healthcare programs and is in constant demand as a keynote speaker throughout the country by providing solution-specific programs that have a real impact. He is the author or co-author/editor of six healthcare management books, two of which were awarded the James A. Hamilton Award for outstanding healthcare management book of the year--2016 & 2020!

Dr. Cohen has dedicated his career to helping healthcare organizations like Geisinger, the Cleveland Clinic, and MedStar Health apply proven science to their executive recruitment, selection, development and retention practices.

Dr. Cohen also specializes in conducting Evidence-Based Organizational Redesign Assessments. These help identify which of the current or potential leaders in an organization are most likely to thrive within a restructured or merged enterprise.
By doing so, organizations leverage their current leaders’ proven experiences, strengths and career interests to their mutual advantage.

Sandy Coletta describes herself as a woman first, a mother second and a healthcare executive third. Rising through the ranks, she took the reins as CEO at a community teaching hospital recovering from a financial crisis yet still suffering from a quality and image crisis. Within four years, Sandy led the hospital to national recognition for patient safety, achieved dramatic operational improvement through the use of human factor design principles, and created a culture of accountability for both employees and medical staff. Now retired, she continues to utilize her healthcare expertise as a member of the South County Hospital Board Performance Improvement and Quality Committee.

Dr. Drummond is a Mayo trained family practice physician and executive coach, trainer, author, and consultant on the prevention of physician burnout. He has trained over 40,000 physicians for 175 organizations in four continents to date. He is author of STOP PHYSICIAN BURNOUT: What to Do When Working Harder Isn't Working - Now with over 40,000 copies in print!

Carson F. Dye, FACHE, President & CEO of Exceptional Leadership, LLC, is a seasoned leadership consultant with 40-plus years of leadership and management experience. For the past 20 years, he has conducted over 600 leadership searches for a variety of healthcare organizations. These have included CEO, COO, CFO, and physician executive roles in health systems, academic medical centers, universities, and free standing hospitals. Along with his executive search work, teaching, and writing, he has had considerable experience the past two decades in physician leadership and physician engagement.

Using the skills he developed transforming hospitals and healthcare systems to help others succeed during this historic period of rapid and relentless change, Randy applies his 30+ years of CEO experience supporting leaders, boards, and organizations. He is accomplished at community engagement, pursuing innovative paths, rallying organizations around change, applying a bottom-up method for strategic planning, and addressing governance issues.

Sheila N. Glazov is a best-selling author, internationally known personality expert, and dynamic educator. Sheila's What Color Is Your Brain?® programs for Health Care Professionals help to maximize resiliency and minimize burnout, manage stress and adapt to change, and develop effective communication and teamwork in the workplace!

Sheila adapts her innovative sessions to the needs of each client. She brings a unique storytelling spark to her engaging and content-rich keynote presentations and interactive and enlightening workshops. Every program attendee quickly determines their Brain Color personality strengths to build harmonious relationships, and improve their quality of care. There is no better way to be successful in the health care workplace, than to use Sheila’s Brain Color concepts to decode and understanding people’s personalities!

Dr. Groves' presentations engage and present clear and compelling evidence that talent management & succession planning capabilities are vital investments. Four case studies—Sutter Health, Kaiser Permanente, HCA, and the Cleveland Clinic—illustrate why healthcare organizations must implement Groves' Talent Management Capabilities for leadership development and continuity.

In Dr. Kevin Groves' book, Winning Strategies, his approach to succession planning encompasses not just the CEO, but the entire leadership pipeline. Winning Strategies is the culmination of his work with healthcare organizations over the past 10 years to identify evidence-based succession management and talent development practices.

Vicki Hess, RN, is known for positively impacting employee engagement in healthcare. Her unique views on employee engagement are evidence-based, relatable, and real world. Organizations that implement Vicki's ideas experience increased productivity, safety, quality, retention, patient satisfaction, creativity, and more. In 2021, Vicki retired, we wish her all the best!

See below for similar and comparable speakers.

Do you want to inspire and build your people?

Do you want to create an organizational culture where people can thrive?

These are just a couple of questions Katrina Hutchins, BA, MSW, EdD, asks when engaging organizations and groups on ways to invest in their people and elevate organizational excellence. Affectionately known as “Dr. K”, Katrina is an Inspirational Speaker, Certified Executive Coach, Senior Consultant, Author, Adjunct Professor, Philanthropist, and Founder & President of Re-Source Solutions, a company focused on building organizational excellence. Through customized workshops, seminars, retreats, and keynote addresses, Dr. K’s goal remains the same – to positively and powerfully impact the work and lives of others. She finds great honor in doing so.

Joyce teaches you how to take care of yourself while you take care of others. Words and thoughts impact emotions and healing. Learn how to deliberately reset emotions to the positive for yourself and those around you to deliver hope, comfort, compassion and positive feelings. Discover the secret to a more positive environment and happier teams and a more joyful you. The tools she presents enhance culture, well-being and rapport.

Kent was born in Iowa City , Iowa and other than a few early years of his life spent in Chicago , has resided in Iowa City and Cedar Rapids , Iowa . He attended the University of Iowa like his father and 4 siblings, eventually earning a Masters degree in Counseling and Human Development.

Dr. Jessee is one of the nation's leading experts on physician services management and hospital-physician integration. In particular, he is skilled in the development and implementation of strategies for creating aligned economic interests among physicians, hospitals, and payers. He is also widely recognized as an expert on health policy issues, and the role of governance in quality improvement and patient safety. Dr. Jessee's vast experience includes president of the Medical Group Management Association (MGMA) for over 12 years and VP of Quality & Managed Care at AMA.

Mark David Jones is a highly demanded speaker and acclaimed author—working with dozens of Fortune 500 companies, large governmental agencies and numerous international corporations. Mark’s dynamic and engaging style has earned him a reputation as an inspirational world-class expert – driving audiences to action.

As an international speaker, facilitator, coach, and consultant, Dr. Kaplan presents to and coaches hospital and physician leaders, medical groups, emergency departments, and individual physicians. His approach is tactical and directed toward improved outcomes, retention, and he emphasizes the importance of teamwork.
Dr. Kaplan is an attending physician in the Emergency Department of Boundary District Hospital in Grand Forks, British Columbia.  He practiced emergency medicine for more than 43 years in the United States and has been a physician coach, consultant, and mentor for more than 25 years. He is a Past President of the American College of Emergency Physicians and national faculty for ACEP and a past Medical Director of Studer Group and past Director of Service and Operational Excellence for CEP America.
He practiced emergency medicine for more than 43 years in the United States and has been a physician coach, consultant, and mentor for more than 25 years.

Nathan Kaufman has over 40 years of experience and is a nationally renowned expert in the areas of peak performing hospitals and physician groups, hospital strategy, physician compensation, integrated delivery systems, managed care, joint ventures and dispute resolution and has been called upon as an expert witness in healthcare arbitration cases. He is Managing Director and founder of Kaufman Strategic Advisors, LLC, an established San Diego-based consulting company.

The author of Designed to Adapt: Leading Healthcare in Challenging Times, and named by Forbes Magazine as “The Man Who Would Save Healthcare,” Dr. Kenagy understands success in healthcare.

Times are difficult.  90% will struggle or fail, while 10% will thrive and grow.  The success factors of the 10% are clear.  Dr. Kenagy will customize a presentation or an inspiring virtual-online experience for you from his Harvard Business School research on the Five Leading Indicators of Success in complex, value-driven healthcare.

The result – your team is ready for the future, whatever it holds.

Give your event an energy boost with the Power of 2! Avoid the "Power-Point Death March", engage Darryl Ross & Eric Kidwell for your next event and you'll deliver your audience something that will inform and energize them. Two world-class speakers, real world experience and customized to your audience. Patient Experience, Customer Service, Where Culture meets the Customer, The Power of 2 allows for a change of energy and a change of voice that not only makes the presentation more entertaining, but it also enhances learning.

Eric Kidwell has seen both sides of healthcare. From the corporate suite, to facing a life-threatening diagnosis and back again, his experiences give him a unique perspective on the Patient Experience. Eric's ability to translate the business of healthcare to the human side with humor, experience and real-world examples makes him a sought after choice for conferences and events across the country.

As a co-creator, author, and editor of the Relationship-Based Care series of books and seminars, as well as numerous other award-winning books, Ms. Koloroutis works with health care organizations to create the best possible experience for patients, families, and all who work in healthcare.

Mary is CEO of Creative Health Care Management and partners with healthcare organizations to improve quality, safety, patient experience, staff and physician satisfaction, and financial performance by improving relationships.

With over 20 years of critical care nursing and administrative leadership experience, Colleen LaCroix loves to share her experiences to inspire and motivate audiences from bedside to C-Suite. Her knowledge across multiple critical care areas, serving as a clinical instructor for a local nursing school, administratively supporting the goals of the private practice and hospital environment, awareness of the changing healthcare economic environment, and importance of strategic planning for the future, she is able to speak and discuss a wide range of  topics from Service Excellence to Nurse Engagement and Quality Improvement.

Dr. Laird was the Executive Medical Director of the AdventHealth Senior Health Program in Orlando for 6 years. She has over 20 years of experience in patient care with an emphasis in senior healthcare. Dr. Laird brings her years of experience and insight she uses with her patients everyday to her speaking on Patient Care, Compassion & Empathy, developing an effective workplace culture as well as caring for the caregivers. Dr. Laird co-authored Beyond Disney - Heartwiring Healthcare Excellence, Restoring the Art of Compassion and Empathy with Fred Lee, now available.

Fred Lee recognized Dr. Laird's true compassion and empathy towards patients and chose her to help him finish his last book: Beyond Disney - Heartwiring Healthcare Excellence, Restoring the Art of Compassion & Empathy, now available.

Fred Lee was the author of: If Disney Ran Your Hospital, the #1 best selling Healthcare Leadership book with over 500,000 copies sold, in 5 languages.

Dr. Lawrence was the CEO and Chairman of Kaiser Foundation Health Plan & Hospitals for 10 years. His vast experience in leading a hospital system as well as being a board member of several notable institutions around the globe enables him to engage and assist select healthcare systems that pursue advanced integration strategies.

IN MEMORIAM:
Author, Lecturer, and Guiding Light
(1939 - 2017) 
Fred Lee wrote the seminal work on the patient experience with his book, If Disney Ran Your Hospital – 9 ½ Things You Would Do Differently which went on to win the prestigious ACHE book of the year. It has been the top-selling healthcare book on the patient experience for the past decade and a half. The book has been published in five languages and Fred went on to become an international lecturer speaking to healthcare audiences around the world. Fred passed away of complications from neuro-surgery due to glioblastoma March 26, 2017.

His colleagues continue his message through Compassion & Empathy in Healthcare.

Kristen has been a pioneer, a spirited and innovative thought leader in the fields of Relationship-centered Care, circle practice and integrative care. She excels at guiding individuals and organizations toward authentic, compassionate and positive leadership at all levels of an organization. Kristen models, facilitates and inspires individuals to transform their healthcare cultures into places where they can thrive personally, become stronger team members who therefore, together, deliver exceptional, safe and quality patient & family experiences.

Joseph A. Michelli, PhD, is an internationally sought-after speaker and best-selling author, who transfers his knowledge of exceptional business practices to develop joyful and productive workplaces with a focus on the total customer experience. 

Attract and retain team members & customers. Develop a world-class service culture. Drive repeat business & referrals. Create best-in-class human experiences. Leave a lasting & purposeful legacy.

His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.

Dr. Will Miller has earned the reputation as an extraordinary keynote speaker. He is a recognized expert in the area of stress & coping, interpersonal relationships, organizational health, and workplace culture. A therapist and teacher at Purdue University, he lectures at the schools of Organizational Leadership, Management, and Mass Communication on the social environment of the workplace and the impact on productivity. Add his experience as a stand-up comedian in New York for 19 years, and you know your audience will be entertained and connected the entire time.

Advances in healthcare rely on enthusiastic and dramatic staff improvements in the quest of Patient Safety, Culture Change, Quality Care Coordination, and seismic improvement in the Patient/Caregiver Experience. A member of the healthcare community for over two decades, and an analyst for ABC and Good Morning America since 1994, John Nance was one of the founding board members of the National Patient Safety Foundation. John is author of the healthcare best-seller Why Hospitals Should Fly, an ACHE Book of the Year.

Betty Parker is a business owner, professional speaker, author, and trainer. She provides engaging presentations and training to corporations and individuals who have a desire to grow professionally and personally in leadership, self-awareness for improving success, Building high-performance teams, teamwork, strategic planning, employee engagement, customer service, communications, diversity, equity, & inclusion, communication and others.

At University of South Carolina College of Nursing, she is part of the faculty of a leadership program where she has trained fellows on self-awareness in leadership.

With over 35 years of healthcare management experience, Philip Ronning focuses on accountable care, specialty programs, strategy, organization, integration, culture and more. Ronning has worked with urban to rural markets across the board and a client list of over 300. The American Hospital Association has published eight of his books.

True motivational trainers with a call to action are hard to come by, and Darryl is one of the elite few. After graduating from James Madison University and as a former TV news journalist, Darryl's skills have been honed over 20 years, and he is now a highly sought-after patient experience speaker and trainer. His use of humor, energy, and enthusiasm makes him a favorite for keynotes, workshops, and conferences across the country.

WORLD’S LEADING BUSINESS STRATEGIST – MEET FORTUNE MAGAZINE’S MASTER OF INNOVATION

Scott Steinberg is a best-selling Author, Futurist, and Thought Leader on Strategic Innovation.

One of America's top futurists (per the BBC); the author of Make Change Work For You and Millennial Marketing; and among today's top business strategy + leadership training providers, the Fortune 500 calls him a "defining figure in business + technology" and "top trendsetter to follow." A source of thought leadership, insight, and consulting for over 1000 leading brands, and advised on household-name products found in 100+ million homes. Scott Steinberg brings all of this to your organization along with how to apply it to your own team; whether a leading hospital system, association, or a rural hospital.

Joe Tye is the leading authority on values-based and leadership skills and strategies, and on building a culture of ownership on a foundation of values in organizations. A powerful and effective speaker on the topics of values, leadership, building a culture of ownership and personal motivation. He is a passionate and dynamic presenter who shares real-world strategies for personal, professional and leadership success.

Dr. Welch has been a practicing emergency physician for over 26 years and a healthcare quality improvement consultant for over 15 years. She speaks to hospitals and organizations across the country on Quality, Safety, Efficiency and the Patient Experience of Care. She is an expert in Engaging and Aligning Physicians in a Quality Agenda.

Through his speeches, workshops and consults, Dr. Brian Wong helps healthcare organizations build Patient-Accountable Cultures based on the point of view that patients expect us to work as teams, teams require coaches, and every leader's primary role is to coach their team. His interactive sessions engage participants with some of the same hands-on tools and techniques shared in his book, Heroes Need Not Apply.