Dr. Anderson is currently teaching at the Department of Public Health Sciences, College of Medicine, Penn State Hershey Medical Center. He has also been an Adjunct Instructor of healthcare policy and management in the Department of Public Affairs at the Pennsylvania State University, an Affiliated Academic Instructor of healthcare management at the Pennsylvania College of Health Sciences, and a Lead Healthcare Concentration Professor at the Jack Welch Management Institute’s Graduate Online MBA Program at Strayer University. Dr. Anderson education, background, and experience provide a unique perspective on the speaker topics listed under his credentials.

What does it take to become #1?

Fearless innovation! There are very few women innovation speakers, and even fewer who have actually innovated. Julie Austin is both.
Julie is an award-winning author, inventor, futurist, and innovation keynote speaker. She is an internationally known thought leader on the topic of innovation. She has been a keynote speaker for clients such as Procter & Gamble, Novartis Pharmaceuticals, Northrop Grumman, and Cognizant Technology Solutions.
Julie will teach you how to generate ideas on a consistent basis, ideas to cut costs, improve sales, create new products, services, business models, ad campaigns, marketing & PR angles, and unique promotions.

Energizing - Inspiring - Empowering

Simon T. Bailey is a Breakthrough Strategist  who has worked with more than 1,700 organizations in 46 countries, and whose life's purpose is to teach 1 billion+ people how to be fearless and create their futures.

He equips companies with the tools necessary to effect cultural transformation resulting in higher employee engagement and platinum customer service experiences. He challenges individuals to dig deep to find and release their inner brilliance and become Chief Breakthrough Officers - personally and professionally.

Whether presenting a keynote to thousands or a skill-building workshop for twelve, her presentations are thought provoking and inspirational, yet extremely pragmatic. A nationally recognized thought leader on patient experience and service excellence, Kristin is an engaging and motivational healthcare speaker and trainer. She delivers content-rich presentations, seminars, and workshops that inspire and educate nursing, other front-line staff, and leadership development institute (LDI) audiences alike. All presentations are customized for your organization and can be modified to fit your needs as a one-hour program, half-day, or full-day session.

Bruce is President of Berger Consulting, LLC and Emeritus Professor at Auburn University. He has developed comMIt (Comprehensive Motivational Interviewing Training for health care providers) and AU MITI (Auburn University Motivational Interviewing Training Institute). He has taught Motivational Interviewing in healthcare and methods for improving treatment adherence for over 30 years.
Along with Motivational Interviewing, Dr. Berger has been presenting Living with Your Eyes Open: Preventing Self-Deception and Objectification. Sometimes we see people as objects….not human…we objectify them.  Self-deception causes us to become blind to or resistant to the realities of others as people. This Session focuses on the what, why and how to stop, so that we may choose to become more effective interpersonally and more available to others.

Customer Service ♦ Patient Experience
Teamwork

When Chris worked for Disney, Fortune 500 Companies requested him to train & motivate their top leaders. Chris continues teaching and training leaders using the Disney Approach to Quality Service.

Chris's presentations can also include the philosophy from the book If Disney Ran Your Hospital by Fred Lee. He presented the book and its principles for a 2-day program to the National Health Service in London, England. Chris will customize his presentation to make sure it applies directly to what you are trying to achieve and will make sure your takeaway is exactly what you are looking for.

Executive Coach | Author | Speaker

Linda Roszak Burton, ACC, BBC, BS, Founder, and President of DRW, Inc., a leadership development and executive
coaching firm. Linda focuses on supporting the development of leaders and teams to overcome conflict and gain control of
overwhelming pressures and daily challenges that limit progress and success. She combines the latest research in positive
psychology, gratitude, and neuroscience in the delivery of executive and team coaching services.

Anthony Cirillo, FACHE, is an aging and caregiving expert. He not only helps organizations market to boomers and seniors but also helps them address the important issue of family caregivers in the workforce. Anthony helped start the patient experience movement with his article, The Chief Experience Officer, an impetus behind the Cleveland Clinic's creation of the position. Anthony is an expert on aging populations and helps organizations market to boomers and seniors. Anthony is working with medical practices to bring caregiving solutions to their patient populations, positioning caregiving as a social determinant of health and caregiver solutions as a population health tool. An international speaker, he helps healthcare organizations change the experience and tell their story, reaching nearly 10 million people through his large suite of caregiving solutions. Anthony is the ideal opener or closer to any public senior event you are planning.

Today's leaders need to be intelligent, innovative and engaged. But beyond that, successful leaders need to  create successful teams. This is best accomplished when we understand what drives positive behaviors in ourselves and in others.

For over 10 years, Cheri has been using hard science and her own unique coaching style as a catalyst for soft skill leadership development.

Sandy Coletta describes herself as a woman first, a mother second and a healthcare executive third. Rising through the ranks, she took the reins as CEO at a community teaching hospital recovering from a financial crisis yet still suffering from a quality and image crisis. Within four years, Sandy led the hospital to national recognition for patient safety, achieved dramatic operational improvement through the use of human factor design principles, and created a culture of accountability for both employees and medical staff. Now retired, she continues to utilize her healthcare expertise as a member of the South County Hospital Board Performance Improvement and Quality Committee.

Bryan Dodge has been transforming the business and healthcare environment as well as the lives of those within it for over 35 years. Whether Bryan is keynoting at a conference, convention, a corporate event, or conducting a business workshop, Bryan electrifies audiences with humor, knowledge, and real life examples that remind us of what and why it is we do what we choose to do in life.

Bryan Dodge is one of the nation’s leading educators. Dedicated to empowering people to be their best, Bryan is an expert on the topics of upward career growth, awakening potential, building loyal and committed teams, and balancing work and family.

Dr. Drummond is a Mayo trained family practice physician and executive coach, trainer, author, and consultant on the prevention of physician burnout. He has trained over 40,000 physicians for 175 organizations in four continents to date. He is author of STOP PHYSICIAN BURNOUT: What to Do When Working Harder Isn't Working - Now with over 40,000 copies in print!

As a Master Facilitator in Healthcare Leadership, Diane is highly engaging and has a passion to serve leaders, helping them to gain strategic insight and translate it into practical application for greater effectiveness. Diane works collaboratively with healthcare clients such as Cincinnati Children's Hospital Medical Center and Anthem Blue Cross and Blue Shield to set and achieve goals that involve cultivating the strengths of key talent and realizing potential for success at organization, team, and individual levels.

As a Corporate Put-on Comedian and Emcee, Harry has performed for hundreds of Fortune 1000 companies, and is frequently rated 'best speaker' at their conferences.

As a stand-up comedian, Harry is a regular opening act for Ray Romano; and as an actor, he has appeared on "Everybody Loves Raymond" (CBS) and "Men Of a Certain Age." (TNT)

Sheila N. Glazov is a best-selling author, internationally known personality expert, and dynamic educator. Sheila's What Color Is Your Brain?® programs for Health Care Professionals help to maximize resiliency and minimize burnout, manage stress and adapt to change, and develop effective communication and teamwork in the workplace!

Sheila adapts her innovative sessions to the needs of each client. She brings a unique storytelling spark to her engaging and content-rich keynote presentations and interactive and enlightening workshops. Every program attendee quickly determines their Brain Color personality strengths to build harmonious relationships, and improve their quality of care. There is no better way to be successful in the health care workplace, than to use Sheila’s Brain Color concepts to decode and understanding people’s personalities!

Mark Hagland is a nationally respected independent healthcare journalist. He has won numerous awards for his journalism. He writes about a wide range of topics and issues, from quality improvement and patient safety to managed care and health market trends, strategic planning, disease management, information technology, health information management, and policy and regulatory issues.

For 12 years, Lisa Hammett has been speaking to audiences about creating work/life balance, mindset, health, wellness, stress management, goal achievement, and habit formation.  She integrates her story of moving past burnout to a happy, healthy, fulfilled life.
Lisa is a dynamic, relatable, transformational speaker and storyteller. She leaves her audience with practical, easy to implement tips that can be incorporated into a busy lifestyle.

Do you want to inspire and build your people?

Do you want to create an organizational culture where people can thrive?

These are just a couple of questions Katrina Hutchins, BA, MSW, EdD, asks when engaging organizations and groups on ways to invest in their people and elevate organizational excellence. Affectionately known as “Dr. K”, Katrina is an Inspirational Speaker, Certified Executive Coach, Senior Consultant, Author, Adjunct Professor, Philanthropist, and Founder & President of Re-Source Solutions, a company focused on building organizational excellence. Through customized workshops, seminars, retreats, and keynote addresses, Dr. K’s goal remains the same – to positively and powerfully impact the work and lives of others. She finds great honor in doing so.

Over the past 30+ years, Libby Anne Inabinet has led organizations in developing strategies and programs that further their services and commitment to the communities they serve. As a sought-after thought leader, Libby Anne has guided numerous organizations in finding solutions to their most vexing challenges. Visionary Healthcare Leadership: Building Foundations for Growth and Success

Kent was born in Iowa City , Iowa and other than a few early years of his life spent in Chicago , has resided in Iowa City and Cedar Rapids , Iowa . He attended the University of Iowa like his father and 4 siblings, eventually earning a Masters degree in Counseling and Human Development.

As an international speaker, facilitator, coach, and consultant, Dr. Kaplan presents to and coaches hospital and physician leaders, medical groups, emergency departments, and individual physicians. His approach is tactical and directed toward improved outcomes, retention, and he emphasizes the importance of teamwork.
Dr. Kaplan is an attending physician in the Emergency Department of Boundary District Hospital in Grand Forks, British Columbia.  He practiced emergency medicine for more than 43 years in the United States and has been a physician coach, consultant, and mentor for more than 25 years. He is a Past President of the American College of Emergency Physicians and national faculty for ACEP and a past Medical Director of Studer Group and past Director of Service and Operational Excellence for CEP America.
He practiced emergency medicine for more than 43 years in the United States and has been a physician coach, consultant, and mentor for more than 25 years.

The author of Designed to Adapt: Leading Healthcare in Challenging Times, and named by Forbes Magazine as “The Man Who Would Save Healthcare,” Dr. Kenagy understands success in healthcare.

Times are difficult.  90% will struggle or fail, while 10% will thrive and grow.  The success factors of the 10% are clear.  Dr. Kenagy will customize a presentation or an inspiring virtual-online experience for you from his Harvard Business School research on the Five Leading Indicators of Success in complex, value-driven healthcare.

The result – your team is ready for the future, whatever it holds.

Give your event an energy boost with the Power of 2! Avoid the "Power-Point Death March", engage Darryl Ross & Eric Kidwell for your next event and you'll deliver your audience something that will inform and energize them. Two world-class speakers, real world experience and customized to your audience. Patient Experience, Customer Service, Where Culture meets the Customer, The Power of 2 allows for a change of energy and a change of voice that not only makes the presentation more entertaining, but it also enhances learning.

Eric Kidwell has seen both sides of healthcare. From the corporate suite, to facing a life-threatening diagnosis and back again, his experiences give him a unique perspective on the Patient Experience. Eric's ability to translate the business of healthcare to the human side with humor, experience and real-world examples makes him a sought after choice for conferences and events across the country.

With over 20 years of critical care nursing and administrative leadership experience, Colleen LaCroix loves to share her experiences to inspire and motivate audiences from bedside to C-Suite. Her knowledge across multiple critical care areas, serving as a clinical instructor for a local nursing school, administratively supporting the goals of the private practice and hospital environment, awareness of the changing healthcare economic environment, and importance of strategic planning for the future, she is able to speak and discuss a wide range of  topics from Service Excellence to Nurse Engagement and Quality Improvement.

Dr. Laird was the Executive Medical Director of the AdventHealth Senior Health Program in Orlando for 6 years. She has over 20 years of experience in patient care with an emphasis in senior healthcare. Dr. Laird brings her years of experience and insight she uses with her patients everyday to her speaking on Patient Care, Compassion & Empathy, developing an effective workplace culture as well as caring for the caregivers. Dr. Laird co-authored Beyond Disney - Heartwiring Healthcare Excellence, Restoring the Art of Compassion and Empathy with Fred Lee, now available.

Fred Lee recognized Dr. Laird's true compassion and empathy towards patients and chose her to help him finish his last book: Beyond Disney - Heartwiring Healthcare Excellence, Restoring the Art of Compassion & Empathy, now available.

Fred Lee was the author of: If Disney Ran Your Hospital, the #1 best selling Healthcare Leadership book with over 500,000 copies sold, in 5 languages.

IN MEMORIAM:
Author, Lecturer, and Guiding Light
(1939 - 2017) 
Fred Lee wrote the seminal work on the patient experience with his book, If Disney Ran Your Hospital – 9 ½ Things You Would Do Differently which went on to win the prestigious ACHE book of the year. It has been the top-selling healthcare book on the patient experience for the past decade and a half. The book has been published in five languages and Fred went on to become an international lecturer speaking to healthcare audiences around the world. Fred passed away of complications from neuro-surgery due to glioblastoma March 26, 2017.

His colleagues continue his message through Compassion & Empathy in Healthcare.

Kristen has been a pioneer, a spirited and innovative thought leader in the fields of Relationship-centered Care, circle practice and integrative care. She excels at guiding individuals and organizations toward authentic, compassionate and positive leadership at all levels of an organization. Kristen models, facilitates and inspires individuals to transform their healthcare cultures into places where they can thrive personally, become stronger team members who therefore, together, deliver exceptional, safe and quality patient & family experiences.

Marofsky redefines “caregiving” to “care-living” and encourages compassionate organizations and providers to incorporate this philosophy at times when a difficult medical diagnosis can be overwhelming. This means building empathic relationships by balancing head and heart and adding hints of hope in the despair. The result will be better outcomes for all parties, including higher patient and job satisfaction.

Corey Martin is a Yale-trained family physician driven to change the delivery of healthcare and improve the mental and physical health of our communities. Focusing on Burnout Prevention, Resilience, Power of Relationships, and the teachings of Brene Brown among others. He is founder of Innovations in Resilience and the Bounce Back Project. Driven to do this work by the loss of two colleagues and friends, Corey strives to create an environment of opportunity in which all of us can do the deep, heartfelt work of changing the way we show up an interact in each other's lives.

Dr. Thom Mayer is the Medical Director for the NFL Players Association, Executive Vice President of Leadership for LogixHealth, Founder of BestPractices, Inc., and Clinical Professor of Emergency Medicine at George Washington University and Senior Lecturing Fellow at Duke University.

He is one of the most widely sought speakers on healthcare Patient Experience, Leadership and Management, Hardwiring flow, trauma and emergency care, pediatric emergency care, EMS/disaster medicine, and sports medicine. His work in each of these areas has resulted in changing the very fabric of patient care.

Joseph A. Michelli, PhD, is an internationally sought-after speaker and best-selling author, who transfers his knowledge of exceptional business practices to develop joyful and productive workplaces with a focus on the total customer experience. 

Attract and retain team members & customers. Develop a world-class service culture. Drive repeat business & referrals. Create best-in-class human experiences. Leave a lasting & purposeful legacy.

His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.

Dr. Will Miller has earned the reputation as an extraordinary keynote speaker. He is a recognized expert in the area of stress & coping, interpersonal relationships, organizational health, and workplace culture. A therapist and teacher at Purdue University, he lectures at the schools of Organizational Leadership, Management, and Mass Communication on the social environment of the workplace and the impact on productivity. Add his experience as a stand-up comedian in New York for 19 years, and you know your audience will be entertained and connected the entire time.

David Nash was the Founding Dean and the Dr. Raymond C. and Doris N. Grandon Professor of Health Policy at the Jefferson School of Population Health (JSPH) of Thomas Jefferson University in Philadelphia, Pennsylvania. His 10 year tenure as Dean completes nearly 30 years on the University faculty. JSPH provides innovative educational programming designed to develop healthcare leaders for the future. Its offerings include Masters Programs in Public Health, Healthcare Quality and Safety, Health Policy, Chronic Care Management and Applied Health Economics.

Betty Parker is a business owner, professional speaker, author, and trainer. She provides engaging presentations and training to corporations and individuals who have a desire to grow professionally and personally in leadership, self-awareness for improving success, Building high-performance teams, teamwork, strategic planning, employee engagement, customer service, communications, diversity, equity, & inclusion, communication and others.

At University of South Carolina College of Nursing, she is part of the faculty of a leadership program where she has trained fellows on self-awareness in leadership.

True motivational trainers with a call to action are hard to come by, and Darryl is one of the elite few. After graduating from James Madison University and as a former TV news journalist, Darryl's skills have been honed over 20 years, and he is now a highly sought-after patient experience speaker and trainer. His use of humor, energy, and enthusiasm makes him a favorite for keynotes, workshops, and conferences across the country.

If your team is looking for a digital transformation keynote speaker or an expert to bring your organization innovative ideas on disruption, technology, leadership, and business strategy, John Rossman can offer you an exclusive point of view. Bring the former Amazon executive who helped Jeff Bezos to create a global industry leader to your next event. Bring John Rossman and his insights to your team.

Michelle Segar, PhD, MPH, MS is a best-selling author and sustainable behavior change scientist where for decades, she has been a recognized pioneer and leading authority. Because of her comprehensive and artisanal approach to creating sustainable behavior change related to healthy lifestyles and well-being, global organizations bring her in to to accelerate and sustain outcomes. She directs the University of Michigan's Sport, Health, and Activity Research and Policy Center.

Diane Sieg, RN gives you and your group practical and life-saving resilience skills that help you thrive in your work and life!  As a former emergency room nurse of 23 years, and today a speaker, author, coach, and yoga teacher, Diane delivers a personal, high energy interaction with heartfelt stories and tangible skills. She sets a positive tone for opening your event or closing it with a bang, sending your attendees home with a clear, strong message about the importance of embracing resilience skills such as engagement, compassion, and mindfulness.

Dr. Ajit Singh spent nearly twenty years at Siemens Healthcare in various CEO roles based in the US and Germany. Between 1988 and 1995, he concurrently served on the faculty at Princeton University. He is a consulting professor in the School of Medicine at Stanford University and currently managing director and general partner at Artiman Ventures, based in Palo Alto, CA, where he focuses on building startups in Clinical Diagnostics, Digital Health, Artificial Intelligence in Healthcare, etc. He also serves on the Board of Trustees of American Association for Cancer Research (AACR) Foundation. Dr. Singh explores the Innovation in Healthcare and where that can lead us in the future.

Joe Tye is the leading authority on values-based and leadership skills and strategies, and on building a culture of ownership on a foundation of values in organizations. A powerful and effective speaker on the topics of values, leadership, building a culture of ownership and personal motivation. He is a passionate and dynamic presenter who shares real-world strategies for personal, professional and leadership success.

As President of Valentine Health Advisers and with more than 45 years of health care consulting experience, Mr. Valentine specializes in the area of strategy, transactions, and board governance. Mr. Valentine was the issue editor and an early pioneer on hospital turnarounds (topics in Healthcare Financing: Financially Troubled Hospitals). Mr. Valentine authors the annual "Top 10 Trends in Healthcare" for the Governance Institute (over 16 years). He is a nationally recognized author and speaker on healthcare issues, industry trends and its future outlook.

Viveka is known internationally as the "LinkedIn Expert" and speaks to entrepreneurs, business owners, corporations, and associations on the benefits of marketing with social media, and in particular LinkedIn.
She is the author of "LinkedIn Marketing: An Hour a Day" (John Wiley & Sons, 2012) and has been listed on two of Forbes Most Influential People lists. She is the host of the biggest LinkedIn chat on Twitter: #LinkedInChat (Recently quoted by Mashable as one of the top 10 business chats) and co-moderator of LinkedStrategies, the largest LinkedIn strategy group on LinkedIn. She is constantly learning, sharing and transferring social media skills and strategies.

With over 37 years of combined experience as both a practicing Hematologist-Oncologist and an Executive Medical Director, Dr. Weisz is an accomplished physician leader and a passionate advocate of patient-centered care. His commitment to improving affordable healthcare through clinical quality, service-oriented and accessible care has earned many of the nation's highest awards for exceptional health outcomes.

Dr. Welch has been a practicing emergency physician for over 26 years and a healthcare quality improvement consultant for over 15 years. She speaks to hospitals and organizations across the country on Quality, Safety, Efficiency and the Patient Experience of Care. She is an expert in Engaging and Aligning Physicians in a Quality Agenda.