Dr. Anderson is currently teaching at the Department of Public Health Sciences, College of Medicine, Penn State Hershey Medical Center. He has also been an Adjunct Instructor of healthcare policy and management in the Department of Public Affairs at the Pennsylvania State University, an Affiliated Academic Instructor of healthcare management at the Pennsylvania College of Health Sciences, and a Lead Healthcare Concentration Professor at the Jack Welch Management Institute’s Graduate Online MBA Program at Strayer University. Dr. Anderson education, background, and experience provide a unique perspective on the speaker topics listed under his credentials.

What does it take to become #1?

Fearless innovation! There are very few women innovation speakers, and even fewer who have actually innovated. Julie Austin is both.
Julie is an award-winning author, inventor, futurist, and innovation keynote speaker. She is an internationally known thought leader on the topic of innovation. She has been a keynote speaker for clients such as Procter & Gamble, Novartis Pharmaceuticals, Northrop Grumman, and Cognizant Technology Solutions.
Julie will teach you how to generate ideas on a consistent basis, ideas to cut costs, improve sales, create new products, services, business models, ad campaigns, marketing & PR angles, and unique promotions.

Whether presenting a keynote to thousands or a skill-building workshop for twelve, her presentations are thought provoking and inspirational, yet extremely pragmatic. A nationally recognized thought leader on patient experience and service excellence, Kristin is an engaging and motivational healthcare speaker and trainer. She delivers content-rich presentations, seminars, and workshops that inspire and educate nursing, other front-line staff, and leadership development institute (LDI) audiences alike. All presentations are customized for your organization and can be modified to fit your needs as a one-hour program, half-day, or full-day session.

Kathleen was voted one of the "Top 20 Leaders in Healthcare" by Health Leaders Media after her groundbreaking work in transforming the physician-nurse culture. An expert in hospital culture and conflict & confrontation, Kathleen motivates her audiences with practical tools to form the barrier-less relationships which are the most critical foundation of successful healthcare organizations.

She speaks to hospital leadership and staff, hospitals boards, nursing leadership, and the military about safety, communication, cultural change and leadership. From the bedside to the boardroom Kathleen applies research to practice with humor and an ethical call to excellence.

Jeff is an internationally recognized health futurist and medical economist.

As an independent industry thought leader, he forecasts the evolution of healthcare and develops practical approaches to improving the medical sector of the American economy. He is widely known for his specific proposals to create an efficient and effective healthcare delivery system through multi-stakeholder partnerships and other initiatives focused in the private sector.

Evan M. Benjamin, MD, MS, FACP is a nationally recognized leader in healthcare delivery innovation and quality improvement. As Chief Medical Officer at Ariadne Labs (Harvard School of Public Health) and Associate professor of Medicine at Harvard Medical School he focuses on improving healthcare delivery. Dr. Benjamin has a unique view of healthcare delivery, from research to application.

Bruce is President of Berger Consulting, LLC and Emeritus Professor at Auburn University. He has developed comMIt (Comprehensive Motivational Interviewing Training for health care providers) and AU MITI (Auburn University Motivational Interviewing Training Institute). He has taught Motivational Interviewing in healthcare and methods for improving treatment adherence for over 30 years.
Along with Motivational Interviewing, Dr. Berger has been presenting Living with Your Eyes Open: Preventing Self-Deception and Objectification. Sometimes we see people as objects….not human…we objectify them.  Self-deception causes us to become blind to or resistant to the realities of others as people. This Session focuses on the what, why and how to stop, so that we may choose to become more effective interpersonally and more available to others.

Customer Service ♦ Patient Experience
Teamwork

When Chris worked for Disney, Fortune 500 Companies requested him to train & motivate their top leaders. Chris continues teaching and training leaders using the Disney Approach to Quality Service.

Chris's presentations can also include the philosophy from the book If Disney Ran Your Hospital by Fred Lee. He presented the book and its principles for a 2-day program to the National Health Service in London, England. Chris will customize his presentation to make sure it applies directly to what you are trying to achieve and will make sure your takeaway is exactly what you are looking for.

Dr. Jon Burroughs is one of the most dynamic and prolific healthcare speakers in the country. He has given over 1,600 presentations in all fifty states and many nations. He has unusual breadth in the healthcare industry and speaks to organizations large and small on over 250 healthcare related topics regarding the transformational changes that the healthcare industry will need to go through to successfully navigate the 21st century.
He has developed over nine national healthcare programs and is in constant demand as a keynote speaker throughout the country by providing solution-specific programs that have a real impact. He is the author or co-author/editor of six healthcare management books, two of which were awarded the James A. Hamilton Award for outstanding healthcare management book of the year--2016 & 2020!

Dr. Cohen has dedicated his career to helping healthcare organizations like Geisinger, the Cleveland Clinic, and MedStar Health apply proven science to their executive recruitment, selection, development and retention practices.

Dr. Cohen also specializes in conducting Evidence-Based Organizational Redesign Assessments. These help identify which of the current or potential leaders in an organization are most likely to thrive within a restructured or merged enterprise.
By doing so, organizations leverage their current leaders’ proven experiences, strengths and career interests to their mutual advantage.

Dr. Drummond is a Mayo trained family practice physician and executive coach, trainer, author, and consultant on the prevention of physician burnout. He has trained over 40,000 physicians for 175 organizations in four continents to date. He is author of STOP PHYSICIAN BURNOUT: What to Do When Working Harder Isn't Working - Now with over 40,000 copies in print!

Using the skills he developed transforming hospitals and healthcare systems to help others succeed during this historic period of rapid and relentless change, Randy applies his 30+ years of CEO experience supporting leaders, boards, and organizations. He is accomplished at community engagement, pursuing innovative paths, rallying organizations around change, applying a bottom-up method for strategic planning, and addressing governance issues.

Sheila N. Glazov is a best-selling author, internationally known personality expert, and dynamic educator. Sheila's What Color Is Your Brain?® programs for Health Care Professionals help to maximize resiliency and minimize burnout, manage stress and adapt to change, and develop effective communication and teamwork in the workplace!

Sheila adapts her innovative sessions to the needs of each client. She brings a unique storytelling spark to her engaging and content-rich keynote presentations and interactive and enlightening workshops. Every program attendee quickly determines their Brain Color personality strengths to build harmonious relationships, and improve their quality of care. There is no better way to be successful in the health care workplace, than to use Sheila’s Brain Color concepts to decode and understanding people’s personalities!

Dr. Groves' presentations engage and present clear and compelling evidence that talent management & succession planning capabilities are vital investments. Four case studies—Sutter Health, Kaiser Permanente, HCA, and the Cleveland Clinic—illustrate why healthcare organizations must implement Groves' Talent Management Capabilities for leadership development and continuity.

In Dr. Kevin Groves' book, Winning Strategies, his approach to succession planning encompasses not just the CEO, but the entire leadership pipeline. Winning Strategies is the culmination of his work with healthcare organizations over the past 10 years to identify evidence-based succession management and talent development practices.

Vicki Hess, RN, is known for positively impacting employee engagement in healthcare. Her unique views on employee engagement are evidence-based, relatable, and real world. Organizations that implement Vicki's ideas experience increased productivity, safety, quality, retention, patient satisfaction, creativity, and more. In 2021, Vicki retired, we wish her all the best!

See below for similar and comparable speakers.

Do you want to inspire and build your people?

Do you want to create an organizational culture where people can thrive?

These are just a couple of questions Katrina Hutchins, BA, MSW, EdD, asks when engaging organizations and groups on ways to invest in their people and elevate organizational excellence. Affectionately known as “Dr. K”, Katrina is an Inspirational Speaker, Certified Executive Coach, Senior Consultant, Author, Adjunct Professor, Philanthropist, and Founder & President of Re-Source Solutions, a company focused on building organizational excellence. Through customized workshops, seminars, retreats, and keynote addresses, Dr. K’s goal remains the same – to positively and powerfully impact the work and lives of others. She finds great honor in doing so.

Dr. Jessee is one of the nation's leading experts on physician services management and hospital-physician integration. In particular, he is skilled in the development and implementation of strategies for creating aligned economic interests among physicians, hospitals, and payers. He is also widely recognized as an expert on health policy issues, and the role of governance in quality improvement and patient safety. Dr. Jessee's vast experience includes president of the Medical Group Management Association (MGMA) for over 12 years and VP of Quality & Managed Care at AMA.

As an international speaker, facilitator, coach, and consultant, Dr. Kaplan presents to and coaches hospital and physician leaders, medical groups, emergency departments, and individual physicians. His approach is tactical and directed toward improved outcomes, retention, and he emphasizes the importance of teamwork.
Dr. Kaplan is an attending physician in the Emergency Department of Boundary District Hospital in Grand Forks, British Columbia.  He practiced emergency medicine for more than 43 years in the United States and has been a physician coach, consultant, and mentor for more than 25 years. He is a Past President of the American College of Emergency Physicians and national faculty for ACEP and a past Medical Director of Studer Group and past Director of Service and Operational Excellence for CEP America.
He practiced emergency medicine for more than 43 years in the United States and has been a physician coach, consultant, and mentor for more than 25 years.

Nathan Kaufman has over 40 years of experience and is a nationally renowned expert in the areas of peak performing hospitals and physician groups, hospital strategy, physician compensation, integrated delivery systems, managed care, joint ventures and dispute resolution and has been called upon as an expert witness in healthcare arbitration cases. He is Managing Director and founder of Kaufman Strategic Advisors, LLC, an established San Diego-based consulting company.

Paul H. Keckley is Managing Editor of The Keckley Report, a healthcare researcher and widely known industry expert on Healthcare Reform and the Future of Healthcare. A favorite of Board Retreats and Senior Leadership, Paul always brings current and timely discussions into his presentations.
In addition to The Keckley Report, he authors a monthly column for Health and Hospital Networks and has published three books and 250 articles.

During the period preceding the passage of the Affordable Care Act, he facilitated sessions between White House Office of Health Reform sessions and major health industry trade groups as private sector input was sought in the legislation.

The author of Designed to Adapt: Leading Healthcare in Challenging Times, and named by Forbes Magazine as “The Man Who Would Save Healthcare,” Dr. Kenagy understands success in a COVID world.

Times are difficult.  90% will struggle or fail, while 10% will thrive and grow.  The success factors of the 10% are clear.  Dr. Kenagy will customize a presentation or an inspiring virtual-online experience for you from his Harvard Business School research on the Five Leading Indicators of Success in complex, value-driven healthcare.

The result – your team is ready for the future, whatever it holds.

Eric Kidwell has seen both sides of healthcare. From the corporate suite, to facing a life-threatening diagnosis and back again, his experiences give him a unique perspective on the Patient Experience. Eric's ability to translate the business of healthcare to the human side with humor, experience and real-world examples makes him a sought after choice for conferences and events across the country.

Give your event an energy boost with the Power of 2! Avoid the "Power-Point Death March", engage Darryl Ross & Eric Kidwell for your next event and you'll deliver your audience something that will inform and energize them. Two world-class speakers, real world experience and customized to your audience. Patient Experience, Customer Service, Where Culture meets the Customer, The Power of 2 allows for a change of energy and a change of voice that not only makes the presentation more entertaining, but it also enhances learning.

As a co-creator, author, and editor of the Relationship-Based Care series of books and seminars, as well as numerous other award-winning books, Ms. Koloroutis works with health care organizations to create the best possible experience for patients, families, and all who work in healthcare.

Mary is CEO of Creative Health Care Management and partners with healthcare organizations to improve quality, safety, patient experience, staff and physician satisfaction, and financial performance by improving relationships.

With over 20 years of critical care nursing and administrative leadership experience, Colleen LaCroix loves to share her experiences to inspire and motivate audiences from bedside to C-Suite. Her knowledge across multiple critical care areas, serving as a clinical instructor for a local nursing school, administratively supporting the goals of the private practice and hospital environment, awareness of the changing healthcare economic environment, and importance of strategic planning for the future, she is able to speak and discuss a wide range of  topics from Service Excellence to Nurse Engagement and Quality Improvement.

Dr. Laird was the Executive Medical Director of the AdventHealth Senior Health Program in Orlando for 6 years. She has over 20 years of experience in patient care with an emphasis in senior healthcare. Dr. Laird brings her years of experience and insight she uses with her patients everyday to her speaking on Patient Care, Compassion & Empathy, developing an effective workplace culture as well as caring for the caregivers. Dr. Laird co-authored Beyond Disney - Heartwiring Healthcare Excellence, Restoring the Art of Compassion and Empathy with Fred Lee, now available.

Fred Lee recognized Dr. Laird's true compassion and empathy towards patients and chose her to help him finish his last book: Beyond Disney - Heartwiring Healthcare Excellence, Restoring the Art of Compassion & Empathy, now available.

Fred Lee was the author of: If Disney Ran Your Hospital, the #1 best selling Healthcare Leadership book with over 500,000 copies sold, in 5 languages.

Dr. Lawrence was the CEO and Chairman of Kaiser Foundation Health Plan & Hospitals for 10 years. His vast experience in leading a hospital system as well as being a board member of several notable institutions around the globe enables him to engage and assist select healthcare systems that pursue advanced integration strategies.

Kristen has been a pioneer, a spirited and innovative thought leader in the fields of Relationship-centered Care, circle practice and integrative care. She excels at guiding individuals and organizations toward authentic, compassionate and positive leadership at all levels of an organization. Kristen models, facilitates and inspires individuals to transform their healthcare cultures into places where they can thrive personally, become stronger team members who therefore, together, deliver exceptional, safe and quality patient & family experiences.

Marofsky redefines “caregiving” to “care-living” and encourages compassionate organizations and providers to incorporate this philosophy at times when a difficult medical diagnosis can be overwhelming. This means building empathic relationships by balancing head and heart and adding hints of hope in the despair. The result will be better outcomes for all parties, including higher patient and job satisfaction.

Joseph A. Michelli, PhD, is an internationally sought-after speaker and best-selling author, who transfers his knowledge of exceptional business practices to develop joyful and productive workplaces with a focus on the total customer experience. 

Attract and retain team members & customers. Develop a world-class service culture. Drive repeat business & referrals. Create best-in-class human experiences. Leave a lasting & purposeful legacy.

His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.

Advances in healthcare rely on enthusiastic and dramatic staff improvements in the quest of Patient Safety, Culture Change, Quality Care Coordination, and seismic improvement in the Patient/Caregiver Experience. A member of the healthcare community for over two decades, and an analyst for ABC and Good Morning America since 1994, John Nance was one of the founding board members of the National Patient Safety Foundation. John is author of the healthcare best-seller Why Hospitals Should Fly, an ACHE Book of the Year.

Betty Parker is a business owner, professional speaker, author, and trainer. She provides engaging presentations and training to corporations and individuals who have a desire to grow professionally and personally in leadership, self-awareness for improving success, Building high-performance teams, teamwork, strategic planning, employee engagement, customer service, communications, diversity, equity, & inclusion, communication and others.

At University of South Carolina College of Nursing, she is part of the faculty of a leadership program where she has trained fellows on self-awareness in leadership.

Looking at Your World Through a Beltway Crystal Ball,
Federal Health Care Public Policy Outlook

Ilisa Halpern Paul, Senior Policy Advisor for Venable, is known for her engaging and insightful “Beltway Crystal Ball” presentations. With nearly 30 years of experience working in D.C. and helping to shape the outcomes of national healthcare policy as a lobbyist and strategist, Ilisa gives hospitals and healthcare providers nonpartisan insight and information that helps inform decision making.

Increased financial strain on the healthcare ecosystem, an unprecedented political and economic environment created by COVID-19, and the Current Legislative Issues are posing significant challenges to and creating uncertainty for healthcare leaders. Health systems, hospitals, provider associations, medical device and pharmaceutical companies, and other health care organizations need to get a read now on what is likely to happen with respect to health policy and gain insight into how best to plan for various scenarios.

Jake Poore has a passion for and expertise in, what it takes to create and maintain a world-class service organization. President & Chief Experience Officer of Integrated Loyalty Systems, Jake has worked with over 100 top organizations on the subject and has been nationally recognized for his expertise and delivery skills.

Specializing in improving the Patient Experience and the overall cultural development and improvement of an organization, Jake takes his almost 20 years of experience training at Disney and has translated it into optimizing the Humans side of Healthcare.

True motivational trainers with a call to action are hard to come by, and Darryl is one of the elite few. After graduating from James Madison University and as a former TV news journalist, Darryl's skills have been honed over 20 years, and he is now a highly sought-after patient experience speaker and trainer. His use of humor, energy, and enthusiasm makes him a favorite for keynotes, workshops, and conferences across the country.

Michelle Segar, PhD, MPH, MS is a best-selling author and sustainable behavior change scientist where for decades, she has been a recognized pioneer and leading authority. Because of her comprehensive and artisanal approach to creating sustainable behavior change related to healthy lifestyles and well-being, global organizations bring her in to to accelerate and sustain outcomes. She directs the University of Michigan's Sport, Health, and Activity Research and Policy Center.

Diane Sieg, RN gives you and your group practical and life-saving resilience skills that help you thrive in your work and life!  As a former emergency room nurse of 23 years, and today a speaker, author, coach, and yoga teacher, Diane delivers a personal, high energy interaction with heartfelt stories and tangible skills. She sets a positive tone for opening your event or closing it with a bang, sending your attendees home with a clear, strong message about the importance of embracing resilience skills such as engagement, compassion, and mindfulness.

Dr. Ajit Singh spent nearly twenty years at Siemens Healthcare in various CEO roles based in the US and Germany. Between 1988 and 1995, he concurrently served on the faculty at Princeton University. He is a consulting professor in the School of Medicine at Stanford University and currently managing director and general partner at Artiman Ventures, based in Palo Alto, CA, where he focuses on building startups in Clinical Diagnostics, Digital Health, Artificial Intelligence in Healthcare, etc. He also serves on the Board of Trustees of American Association for Cancer Research (AACR) Foundation. Dr. Singh explores the Innovation in Healthcare and where that can lead us in the future.

WORLD’S LEADING BUSINESS STRATEGIST – MEET FORTUNE MAGAZINE’S MASTER OF INNOVATION

Scott Steinberg is a best-selling Author, Futurist, and Thought Leader on Strategic Innovation.

One of America's top futurists (per the BBC); the author of Make Change Work For You and Millennial Marketing; and among today's top business strategy + leadership training providers, the Fortune 500 calls him a "defining figure in business + technology" and "top trendsetter to follow." A source of thought leadership, insight, and consulting for over 1000 leading brands, and advised on household-name products found in 100+ million homes. Scott Steinberg brings all of this to your organization along with how to apply it to your own team; whether a leading hospital system, association, or a rural hospital.

Dan refuses to accept business as usual - making him an unconventional, yet highly effective, strategist to some of the world's largest companies. Dan and his team help companies all over the world arrive at business-changing breakthrough ideas by moving past outdated conventional wisdom, social peer pressure, and the selfish behaviors that stop them from being high performers.

With over 37 years of combined experience as both a practicing Hematologist-Oncologist and an Executive Medical Director, Dr. Weisz is an accomplished physician leader and a passionate advocate of patient-centered care. His commitment to improving affordable healthcare through clinical quality, service-oriented and accessible care has earned many of the nation's highest awards for exceptional health outcomes.