Sandra L. Coletta

Speaker, COO System, Former CEO

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Sandra L. Coletta, Speaker, COO System, Former CEO

Sandy Coletta describes herself as a woman first, a mother second and a healthcare executive third. Rising through the ranks from an entry level position to the C suite over the course of 25 years positioned her to take the reigns as CEO at a community teaching hospital recovering from a financial crisis yet still suffering from a quality and image crisis.

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Within four years, Sandy led the hospital to national recognition for patient safety, achieved dramatic operational improvement through the use of human factor design principles and created a culture if accountability for both employees and medical staff. She recently added title of system COO to her duties, covering an additional two acute care hospitals and a VNA.

An advocate for patient safety, Sandy has been acknowledged for the settlement of a major public lawsuit through her acknowledgement and apology for the errors that occurred in the care of the patient, Michael J. Woods. The Michael J. Woods Institute at Kent Hospital was established in his honor to redesign healthcare from a human factor perspective, with the full support and participation of the victim’s brother, James Woods and his attorney. Her experiences were recently published in the second edition of Using Human Factor Engineering to Improve Patient Safety, Gosbee et al and In the Frontiers of Health Service Management.

Frequently asked to explain the decision making that lead to the apology, she simply replies, :I just did what my mother taught me to do”.

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