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A lifelong activist for creating healing experiences for patients, families and the entire healthcare team, Wendy Leebov is internationally respected as a thought leader, healthcare executive, culture change strategist, coach, and author who has helped hospitals, health systems, and medical practices to achieve breakthroughs in the patient and family experience.
A self-described communication fanatic, Leebov has written 14 books on the patient experience, leadership, and service excellence. Also, she created the acclaimed, web-based program The Language of Caring for Staff and The Language of Caring for Physicians with Dr. Carla Rotering. Her latest book with Carla Rotering, M.D. is The Language of Caring Guide for Physicians: Communication Essentials for Patient-Centered Care.
Wendy also serves on the Executive Board of the Beryl Institute.
Wendy earned a Doctorate and Master’s degrees from Harvard University, and a B.A. in sociology/anthropology from Oberlin College. Wendy is a breast-cancer survivor and has been a watchful and engaged family member through the prolonged, life-threatening illnesses of her sister, mother, and friends.
Wendy loves to communicate, in person and in writing. She has written more than 12 books, including these healthcare bestsellers: