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Vicki guides healthcare professionals like you who want to create an environment where employees are engaged, customers are satisfied, and goals are achieved.
Her views on patient & employee engagement are evidence‐based, relatable and real world. Organizations that implement her ideas experience increased productivity, safety, quality, retention, patient satisfaction, creativity and more.
As a nurse, keynote speaker, trainer, consultant and author of 4 books; Vicki's goal is to inspire healthcare leaders and staff to take action by sharing high impact, easy to implement ideas that transform the way people work. As a cancer survivor and victim of a surgical mistake, she brings the voice of the patient into her programs.
Vicki earned a BS (Nursing) from the University of Florida and a Master’s Degree in Human Resource Development from Towson University. She was an adjunct professor at Johns Hopkins University Graduate School of Business for five years.
Vicki is proud to be one of 250 women in the world to have earned the Certified Speaking Professional (CSP) designation…the speaking profession’s international standard for platform skill. She has been voted a TOP 5 Healthcare Speaker 4 years in a row by Speaking.com and have been recognized as a TOP 25 Speaker overall.
Vicki has written for the Association for Talent Development (ATD) blog, AONE Nurse Leader, American Nurse Today, Hospital & Health Network, Becker’s Hospital Review, NurseTogether.com and the Baltimore Business Journal. She also writes a blog on an on-going basis.
“Almost one year later management still sees a positive transformation in how the staff looks at situations and events differently and how they are personally making adjustments to create better outcomes for themselves and their co-workers…Our patient satisfaction scores continue to increase and reflect the employee’s change in individual accountability for their attitude. You played a vital role in helping us make that shift.”