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As a nurse, keynote speaker, trainer, consultant and author of 5 books; Vicki’s goal is to inspire healthcare leaders and staff to take action by sharing high impact, easy to implement ideas that transform the way people work. As a cancer survivor and victim of a surgical mistake, she brings the voice of the patient into her programs.
Ms. Hess earned a BS (Nursing) from the University of Florida and a Master’s Degree in Human Resource Development from Towson University. She was an adjunct professor at Johns Hopkins University Graduate School of Business for five years.
Vicki is proud to be one of ~300 women in the world to have earned the Certified Speaking Professional (CSP) designation…the speaking profession’s international standard for platform skill. She has been voted a TOP 5 Healthcare Speaker 4 years in a row by Speaking.com and has been recognized as a TOP 25 Speaker overall.
In 2020, Vicki became a Certified Virtual Presenter which means you can rest assured that she understands the delivery of content in virtual settings. She is also a Certified Trauma Professional. In 2020, Vicki took additional coursework so that clients receive evidence-based strategies for managing the effects of stress, burnout & trauma in the workplace.
Vicki has written for the Association for Talent Development (ATD) blog, AONE Nurse Leader, American Nurse Today, Hospital & Health Network, Becker’s Hospital Review, NurseTogether.com and the Baltimore Business Journal.
“Almost one year later management still sees a positive transformation in how the staff looks at situations and events differently and how they are personally making adjustments to create better outcomes for themselves and their co-workers…Our patient satisfaction scores continue to increase and reflect the employee’s change in individual accountability for their attitude. You played a vital role in helping us make that shift.”