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Kristin Baird, RN, BSN, MHA - Presentations:
With over thirty years of experience in patient care, healthcare marketing, business development and administration, Kristin Baird is a talented speaker with a passion for service excellence.
Baird is the author of Raising the Bar on Service Excellence, The Health Care Leader's Guide for Putting Passion into Practice, Customer Service in Healthcare; A Grassroots Approach to Creating a Culture of Service Excellence, and Reclaiming the Passion; Stories That Celebrate the Essence of Nursing.
Baird is also the creator of "Raising the Bar on Service Excellence, Step by Step"; a five-part web series designed to help healthcare leaders to implement the five essential competencies for building a service-centered culture. Baird has worked with hundreds of healthcare clients including hospitals, medical practices, and long term care facilities to improve the customer experience.
Baird received an appointment from the Secretary of Health in 2009 to serve on the National Advisory Council for the National Health Service Corps. Her work in Washington is consistent with her passion for excellence. She brings her talent in customer service and marketing to assist the NHSC in serving the under served.
The president of Baird Group, Inc., Baird earned a Bachelors of Science in Nursing from the University of Wisconsin, Madison and a Masters of Science in Health Services Administration from Cardinal Stritch University in Milwaukee, Wisconsin.