Kristin Baird RN, BSN, MHA

Speaker Fee

$9,000 - $12,000

This speaker's honorarium
starts within this price range.

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Kristin Baird, RN, BSN, MHA

Whether presenting a keynote to thousands or a skill-building workshop for twelve, her presentations are thought provoking and inspirational, yet extremely pragmatic. A nationally recognized thought leader on patient experience and service excellence, Kristin is an engaging and motivational healthcare speaker and trainer. She delivers content-rich presentations, seminars, and workshops that inspire and educate nursing, other front-line staff, and leadership development institute (LDI) audiences alike. All presentations are customized for your organization and can be modified to fit your needs as a one-hour program, half-day, or full-day session.

For personalized assistance with this speaker, please call (406) 586-8775 or email:

More about this speaker:

Kristin Baird, RN, BSN, MHA - Presentations:

  • Quality through the Eye of the Beholder - 2 hour skill-building seminar
  • Reclaiming Your Personal Passion for Nursing - 60 minute skill-building seminar
  • What You Permit You Promote - Creating Accountability for Service Excellence
  • Raising the Bar on Service Excellence - 75 minute keynote / Full-day workshop available
  • Coaching for Service Excellence - 75 minute keynote
  • C.A.R.E. Model Training and Coaching - 60 minutes-2 hours
  • Building Leadership Skills that Foster Service Behaviors - 75 minute keynote

Baird Presentations - Full Description

With over thirty years of experience in patient care, healthcare marketing, business development and administration, Kristin Baird is a talented speaker with a passion for service excellence.

Baird is the author of Raising the Bar on Service Excellence, The Health Care Leader's Guide for Putting Passion into Practice, Customer Service in Healthcare; A Grassroots Approach to Creating a Culture of Service Excellence, and Reclaiming the Passion; Stories That Celebrate the Essence of Nursing.

Baird is also the creator of "Raising the Bar on Service Excellence, Step by Step"; a five-part web series designed to help healthcare leaders to implement the five essential competencies for building a service-centered culture. Baird has worked with hundreds of healthcare clients including hospitals, medical practices, and long term care facilities to improve the customer experience.

Baird received an appointment from the Secretary of Health in 2009 to serve on the National Advisory Council for the National Health Service Corps. Her work in Washington is consistent with her passion for excellence. She brings her talent in customer service and marketing to assist the NHSC in serving the under served.

The president of Baird Group, Inc., Baird earned a Bachelors of Science in Nursing from the University of Wisconsin, Madison and a Masters of Science in Health Services Administration from Cardinal Stritch University in Milwaukee, Wisconsin.