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The Powerful Connection of Emotions:
Communication in Assisted Living Facilities/Skilled Nursing Facilities:
Joyce Hyam, MPA/HSA, BSN, RN, PHN has been a nurse for over thirty years working in acute care and community settings. She is a certified speaker, facilitator and coach who is passionate about training others in achieving the outcomes they want for themselves, and the organization. Joyce uses accelerated learning techniques so everyone will relate to the material and can begin to use the tools immediately. She teaches communication skills so people learn how to apply optimal instant rapport techniques within their healthcare organization. She uses examples and stories to bring across the information in a clear manner. Her training is fun, motivating, inspiring and most of all practical.
Joyce has a BSN from the City University of New York and a Master in Public Administration with a specialty in Health Services and Organizational Development from the University of San Francisco. She founded a successful healthcare organization which was sold to a healthcare conglomerate. Her experience includes being on boards of national and local health organizations.
Top qualities: Great Results, High Integrity, Creative “Our healthcare organization was thrilled to have Joyce Hyam present a program on positive communication, a positive culture and positive rapport building. It was a fun presentation and we enjoyed the interaction. We were talking about it for days. The tools Joyce presents are easy to use and can be put into practice right away and the results are fantastic. We are all feeling the positive impact and so are our patients and their loved ones. This program will benefit any organization that wants to positively enhance the patient and employee experience.”
Susan K. Lessani MSN, RN, CPHQ – Quality Specialist
"Great Information-Well taught-Fun-Aha moments-Great Presentation-One of the most beneficial I have taken-Enjoyed the interaction and enthusiasm-Engaging-Best I have been to Now I have more tools-Fabulous Format-Excellent Presenter and Communicator-
Thank you Great" "Your program has been truly a life-changing one. Thank you so much! I have spoken to many people about this."
"Joyce's presentation was a refreshing jolt of energy. I like that she is bringing this positive energy to healthcare as sometimes as clinicians we get bogged down in the day to day routine of healthcare and it is good to get a reminder of how positivity can help our patients. I found Joyce to be organized and efficient with a lot of energy. She took a difficult concept and made it simple to understand. She has a lot of information and easily shares her knowledge. She would be a huge asset to any group and everyone could benefit to hear what she has to say."
Gina G. RN, PHN
Compassionate Care - a crucial component of care