Jay Kaplan, MD, FACEP

Recent Webinar:

• Well-Being and Resilience in the Time of COVID

This speaker's topics include:

• Service and Operational Excellence
• Physician/Medical Staff Engagement & Alignment
• Preventing Burnout in Healthcare Providers
• Time Management
• Strategies to Inspire Change & Avoid Madness
• Leadership & Management
• Patient/Employee Satisfaction
• Clinical Quality & Service – The Connection
• Building Relationships between Physicians & Others

Dr. Kaplan - Recent Presentation Titles

A graduate of Harvard College and Harvard Medical School, he was named ACEP’s Outstanding Speaker of the Year in 2003, and in 2007 Studer Group honored him with their Physician Fire Starter Award.  Other honors include the Grace Humanitarian Award of the Thomas Jefferson University Hospital Department of Emergency Medicine (2011) and the University of Maryland Department of Emergency Medicine Outstanding Leadership in Emergency Medicine award (2014). Most recently, Dr. Kaplan was awarded the John G. Wiegenstein Leadership Award by the American College of Emergency Physicians (ACEP), the highest honor presented by the ACEP (November 2021).

Dr. Kaplan served as Chairman of the Department of Emergency Medicine (1985-2001) and as a Medical Staff Officer including Chief of Staff (1992-2001) at Saint Barnabas Medical Center in Livingston, NJ.  As Chairman of Emergency Services for his health system (1998-2001), he led his system’s emergency departments to the 98th percentile in patient satisfaction and his own emergency department was in the > 90th percentile for 6 years in a row (1996-2001).   As an international speaker and facilitator, Dr. Kaplan has presented to and coached hospital and physician leaders, medical groups, emergency departments, and individual physicians for more than 20 years.  His approach remains tactical and directed toward improved outcomes, emphasizing the importance of teamwork.

Very Motivating! Presented actual tools that can be used.
Marquette General Hospital

Engaging & Outstanding. Was helpful that tools were given to improve the process.
Best conference I've ever been to!
Aurora Healthcare Summit

By far our favorite speaker!

The relevance of the material, the engaging and challenging presentation style, and the simple yet very valuable takeaways to use on the job were favorites.

Dr. Kaplan's perspective as a physician were appreciated.
Saint Peter's Healthcare System