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Jay Kaplan, MD, FACEP
As an international speaker, facilitator, coach, and consultant, Dr. Kaplan presents to and coaches hospital and physician leaders, medical groups, emergency departments, and individual physicians. His approach is tactical and directed toward improved outcomes, retention, and he emphasizes the importance of teamwork.Dr. Kaplan is an attending physician in the Emergency Department of Boundary District Hospital in Grand Forks, British Columbia. He practiced emergency medicine for more than 43 years in the United States and has been a physician coach, consultant, and mentor for more than 25 years. He is a Past President of the American College of Emergency Physicians and national faculty for ACEP and a past Medical Director of Studer Group and past Director of Service and Operational Excellence for CEP America.
He practiced emergency medicine for more than 43 years in the United States and has been a physician coach, consultant, and mentor for more than 25 years.
For personalized assistance with this speaker, please call (901) 849-7916 or email: [email protected].
More about this speaker:
Recent Topics:
- Do You Want to be Fully Staffed? What Physicians Can do for Nurse Recruitment and Retention
- Regaining Joy in Health Care – It is not just about doing more meditation
This speaker's topics include:
- Service and Operational Excellence
- Physician/Medical Staff Engagement & Alignment
- Preventing Burnout in Healthcare Providers
- Time Management
- Strategies to Inspire Change & Avoid Madness
- Leadership & Management
- Patient/Employee Satisfaction
- Clinical Quality & Service – The Connection
- Building Relationships between Physicians & Others
A graduate of Harvard College and Harvard Medical School, Dr. Kaplan was named ACEP’s Outstanding Speaker of the Year in 2003, and in 2007 Studer Group honored him with their Physician Fire Starter Award. Other honors include the Grace Humanitarian Award of the Thomas Jefferson University Hospital Department of Emergency Medicine (2011) and the University of Maryland Department of Emergency Medicine Outstanding Leadership in Emergency Medicine award (2014). Most recently, Dr. Kaplan was awarded the John G. Wiegenstein Leadership Award by the American College of Emergency Physicians (ACEP), the highest honor presented by the ACEP (November 2021).
From January 2018 to May 2022 Dr. Kaplan was Medical Director of Care Transformation and Director of the Be Well Center for LCMC Health in New Orleans, LA, and he remains Clinical Associate Professor of Medicine, LSU Health Sciences Center, New Orleans.
Dr. Kaplan is a past President of the American College of Emergency Physicians and current national faculty for ACEP, as well as a member of the National Academy of Medicine Action Collaborative on Healthcare Worker Well-Being and Resilience. Dr. Kaplan is past Medical Director of Studer Group and in 2021 he was named the American College of Emergency Physicians’ John G. Wiegenstein Leadership award winner, ACEP’s highest award. As an international speaker and facilitator, Dr. Kaplan has presented to and coached hospital and physician leaders, medical groups, emergency departments, and individual physicians in all states in the US and 4 Canadian provinces. His approach remains tactical and directed toward improved outcomes for both patients and clinicians, emphasizing the importance of teamwork.
He continues to practice clinically because he loves the clinical practice of medicine, and caring for patients helps him remain close to the patients’, the hospital staff’s, and the physicians’ current experience.
Very Motivating! Presented actual tools that can be used.
Marquette General Hospital
Engaging & Outstanding. Was helpful that tools were given to improve the process.
Best conference I've ever been to!
Aurora Healthcare Summit
By far our favorite speaker!
The relevance of the material, the engaging and challenging presentation style, and the simple yet very valuable takeaways to use on the job were favorites.
Dr. Kaplan's perspective as a physician were appreciated.
Saint Peter's Healthcare System
