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Building a Patient Centered Culture in the Era of Change
Customer Service - Inspiration & Training
Master Storyteller, Energetic, credible and applicable.
✦ Able to explain how the science of great organizations can be applied to any business, he shares his expertise in working with and implementing these strategies.
✦ Tailored to you. By using your own unique, relatable stories and because of his vast experience with both executive teams and front-line employees, Eric can tailor any presentation to your:
• Company / Industry
• Level of Audience
As an "Air Force Brat," Eric Kidwell lived all over the world in his early years. He started his career as an entertainer, working in USO shows which traveled around the world to places like Egypt, Turkey, Italy, Spain, and even on the deck of the USS America in the middle of the Mediterranean Ocean. His entertainment experience translated to 17 years working in broadcast television as both a Creative Director, Customer Service Trainer, and occasionally as on-air talent.
In the midst of a growing career, he was knocked for a loop with a diagnosis of a mysterious disease that had just taken the life of NFL Hall of Famer Walter Payton. This experience had a profound effect on his life and lead him to change his focus to improving the patient experience. Eric moved from television to health care, working in the Strategy, Marketing, and Development team with Riverside Health System in Newport News, Virginia. On his first day, he volunteered to oversee a revamping of the health system’s orientation program. He soon became the primary customer service trainer for the company’s 10,000 team members, teaching them to "Care Out Loud."
Because of his work at Riverside, he was recruited by Integrated Loyalty Systems in Orlando, Florida. He served as Senior Vice President and Senior Consultant, traveling the country working with healthcare organization to elevate the human side of healthcare.
Eric is often called upon to use his entertainment background to speak to large and small audiences, primarily on the topics of patient experience and customer service. He has presented inspirational keynotes to organizations like General Electric, Kimberly-Clark, Mead-Johnson, and more. Much of the source material for his talks comes from his own experience as a patient, and also from his wife’s experiences as she gave birth to their four children, his mother who continues to struggle with dementia in a long-term care facility, and his father who recently lost his battle with lung cancer.
Eric also teams up with Darryl Ross, and the two of them show us what can be accomplished with The Power of Two!
Great Speaker! Very Engaging with the audience in keeping an active and captive participation. His genuine helpfulness & storytelling was what the audience liked most. (Not a bore).
The Speaker did a great job of engaging the audience and making the time go by quickly. I appreciated Eric being open to agreements/disagreements from the audience.
MEDIC Regional Blood Center
Eric provided an engaging key note speech and breakout session, energizing our clients and providing the perfect start to our client forum.
His material was interesting, relevant and light-hearted.
Meridian Medical Management