Darryl Ross, Speaker

Keynotes & Training Topics Include:

• The Catalyst of Leadership
• The Catalyst of Service Excellence - Your Role in the Patient Experience
• The Blueprints of Customer Service & Guest Excellence
• Managing Change & Conflict
• Creating the Extraordinary Frontline
• The Power of Enthusiasm

Straight from the news desk, Darryl is a former Fox 5 News Reporter. He has appeared on numerous television networks including: PBS, The Travel Channel, and E! Entertainment. Since leaving television, Darryl has found his passion in motivating team members and helping organizations to improve their patient experiences. He uses his experience as a journalist to uncover the stories behind the patient and employee journey. He includes the use of video, patient focus groups, and mystery shopping to truly understand the lens of the patient.

Darryl’s keynote message is dynamic and personal. He shares real-life stories about he and his wife struggling to have children. And how one nurse made all the difference in their healing process.

Darryl has presented motivational keynotes for Riverside Health System,  VCU Health, and Henry Community Health. In addition, he was a 2-time closing Keynote Speaker for the Coverys Insurance Risk Management Conference. Darryl has conducted leadership breakouts and workshops for WMCHealth, Capital Digestive Care, KedPlasma, and Defense Health Headquarters in Falls Church, Virginia.

Prior to specializing on the patient experience, Darryl has spoken on topics including: Leadership, Motivation, Customer Service, and Overcoming Adversity. Clients include: the World of Coca-Cola, SHRM, University of Florida, and the Virginia Business Education Conference. Darryl most recently served as Vice President for Integrated Loyalty Systems in Orlando, Florida. He consulted and trained healthcare organizations across the country on improving their patient experience. Darryl is the author of the book Be Extraordinary: The Teenager’s Roadmap to Success!, and the contributing author to the Brian Tracy book Jump-Start Your Success.

In his free-time, Darryl enjoys spending time with his family and serving on the Discovery Church Worship team.

Darryl also teams up with Eric Kidwell, and the two of them show us what can be accomplished with The Power of Two!

Darryl was knowledgeable, energetic and engaged everyone throughout the entire presentation. The session was 2 weeks ago and employees are still talking about it and referencing some of the things we learned. We were beyond pleased and cannot wait to work with him again.
Dade County Federal Credit Union - Desiree Tyler

Darryl was amazing. Standing ovation, which I cannot recall ever happening at this conference. Darryl was so passionate and a wonderful story teller. He connected  with the group and left us with many great messages, including “Be the light!” We’ve already  received several requests to have him back for other events.
VCU Health - Jenifer Murphy

All I can say is WOW!! We loved, loved, loved Darryl! Great points! Loved the training, stories, and so many take aways that the attendees can start using now. Thank you so much! We are so excited to have him back with us in Grand Rapids in August!
Coverys Insurance - Andrea Starmer

Darryl Ross-Nursing Conference Closing Keynote