Dr. Anderson is currently teaching at the Department of Public Health Sciences, College of Medicine, Penn State Hershey Medical Center. He has also been an Adjunct Instructor of healthcare policy and management in the Department of Public Affairs at the Pennsylvania State University, an Affiliated Academic Instructor of healthcare management at the Pennsylvania College of Health Sciences, and a Lead Healthcare Concentration Professor at the Jack Welch Management Institute’s Graduate Online MBA Program at Strayer University. Dr. Anderson education, background, and experience provide a unique perspective on the speaker topics listed under his credentials.

What does it take to become #1?

Fearless innovation! There are very few women innovation speakers, and even fewer who have actually innovated. Julie Austin is both.
Julie is an award-winning author, inventor, futurist, and innovation keynote speaker. She is an internationally known thought leader on the topic of innovation. She has been a keynote speaker for clients such as Procter & Gamble, Novartis Pharmaceuticals, Northrop Grumman, and Cognizant Technology Solutions.
Julie will teach you how to generate ideas on a consistent basis, ideas to cut costs, improve sales, create new products, services, business models, ad campaigns, marketing & PR angles, and unique promotions.

Energizing - Inspiring - Empowering

Simon T. Bailey is a Breakthrough Strategist  who has worked with more than 1,700 organizations in 46 countries, and whose life's purpose is to teach 1 billion+ people how to be fearless and create their futures.

He equips companies with the tools necessary to effect cultural transformation resulting in higher employee engagement and platinum customer service experiences. He challenges individuals to dig deep to find and release their inner brilliance and become Chief Breakthrough Officers - personally and professionally.

Whether presenting a keynote to thousands or a skill-building workshop for twelve, her presentations are thought provoking and inspirational, yet extremely pragmatic. A nationally recognized thought leader on patient experience and service excellence, Kristin is an engaging and motivational healthcare speaker and trainer. She delivers content-rich presentations, seminars, and workshops that inspire and educate nursing, other front-line staff, and leadership development institute (LDI) audiences alike. All presentations are customized for your organization and can be modified to fit your needs as a one-hour program, half-day, or full-day session.

Kathleen was voted one of the "Top 20 Leaders in Healthcare" by Health Leaders Media after her groundbreaking work in transforming the physician-nurse culture. An expert in hospital culture and conflict & confrontation, Kathleen motivates her audiences with practical tools to form the barrier-less relationships which are the most critical foundation of successful healthcare organizations.

She speaks to hospital leadership and staff, hospitals boards, nursing leadership, and the military about safety, communication, cultural change and leadership. From the bedside to the boardroom Kathleen applies research to practice with humor and an ethical call to excellence.

Jeff is an internationally recognized health futurist and medical economist.

As an independent industry thought leader, he forecasts the evolution of healthcare and develops practical approaches to improving the medical sector of the American economy. He is widely known for his specific proposals to create an efficient and effective healthcare delivery system through multi-stakeholder partnerships and other initiatives focused in the private sector.

Evan M. Benjamin, MD, MS, FACP is a nationally recognized leader in healthcare delivery innovation and quality improvement. As Chief Medical Officer at Ariadne Labs (Harvard School of Public Health) and Associate professor of Medicine at Harvard Medical School he focuses on improving healthcare delivery. Dr. Benjamin has a unique view of healthcare delivery, from research to application.

Bruce is President of Berger Consulting, LLC and Emeritus Professor at Auburn University. He has developed comMIt (Comprehensive Motivational Interviewing Training for health care providers) and AU MITI (Auburn University Motivational Interviewing Training Institute). He has taught Motivational Interviewing in healthcare and methods for improving treatment adherence for over 30 years.

Along with Motivational Interviewing, Dr. Berger has been presenting Living with Your Eyes Open: Preventing Self-Deception and Objectification. Sometimes we see people as objects….not human…we objectify them.  Self-deception causes us to become blind to or resistant to the realities of others as people. This Session focuses on the what, why and how to stop, so that we may choose to become more effective interpersonally and more available to others.

Customer Service ♦ Patient Experience
Teamwork

When Chris worked for Disney, Fortune 500 Companies requested him to train & motivate their top leaders. Chris continues teaching and training leaders using the Disney Approach to Quality Service.

Chris's presentations can also include the philosophy from the book If Disney Ran Your Hospital by Fred Lee. He presented the book and its principles for a 2-day program to the National Health Service in London, England. Chris will customize his presentation to make sure it applies directly to what you are trying to achieve and will make sure your takeaway is exactly what you are looking for.

For the past 25 years, Dr. Burns has analyzed physician-hospital integration. Over half of that time he spent studying the healthcare supply chain. He is the author of numerous papers and books on healthcare supply chain management to healthcare innovation. He is currently an endowed professor of Health Care Management and professor of Management at the Wharton School at the University of Pennsylvania.

**For  Dr. Burns's portion of the video, please jump to 3:15**

Dr. Jon Burroughs is one of the most dynamic and prolific healthcare speakers in the country. He has given over 1,600 presentations in all fifty states and many nations. He has unusual breadth in the healthcare industry and speaks to organizations large and small on over 250 healthcare related topics regarding the transformational changes that the healthcare industry will need to go through to successfully navigate the 21st century.

He has developed over nine national healthcare programs and is in constant demand as a keynote speaker throughout the country by providing solution-specific programs that have a real impact. He is the author or co-author/editor of six healthcare management books, two of which were awarded the James A. Hamilton Award for outstanding healthcare management book of the year--2016 & 2020!

Executive Coach | Author | Speaker

Linda Roszak Burton, ACC, BBC, BS, Founder, and President of DRW, Inc., a leadership development and executive
coaching firm. Linda focuses on supporting the development of leaders and teams to overcome conflict and gain control of
overwhelming pressures and daily challenges that limit progress and success. She combines the latest research in positive
psychology, gratitude, and neuroscience in the delivery of executive and team coaching services.

John Byrnes, MD is the author of The Quality Playbook and founder of Quality BootCamp® and HRO Academy™. As past CMO of 5 health systems in the US, he's widely recognized as one of the nation's leading experts on quality, safety, and physician engagement. Dr. Byrnes' presentations and workshops are dynamic and immensely practical—always motivating his audience to create a culture of excellence that delivers world-class clinical outcomes.

Today's leaders need to be intelligent, innovative and engaged. But beyond that, successful leaders need to  create successful teams. This is best accomplished when we understand what drives positive behaviors in ourselves and in others.

For over 10 years, Cheri has been using hard science and her own unique coaching style as a catalyst for soft skill leadership development.

Dr. Cohen has dedicated his career to helping healthcare organizations like Geisinger, the Cleveland Clinic, and MedStar Health apply proven science to their executive recruitment, selection, development and retention practices.

Dr. Cohen also specializes in conducting Evidence-Based Organizational Redesign Assessments. These help identify which of the current or potential leaders in an organization are most likely to thrive within a restructured or merged enterprise.
By doing so, organizations leverage their current leaders’ proven experiences, strengths and career interests to their mutual advantage.

Matt shares his robust research on what makes the best salespeople, the best. He teaches audiences how to overcome challenges by offering his data with a clear roadmap for success. Matt is author of The Challenger Sale which is ranked the number one sales book of all time and has has sold over 1 million copies worldwide.

Bryan Dodge has been transforming the business and healthcare environment as well as the lives of those within it for over 35 years. Whether Bryan is keynoting at a conference, convention, a corporate event, or conducting a business workshop, Bryan electrifies audiences with humor, knowledge, and real life examples that remind us of what and why it is we do what we choose to do in life.

Bryan Dodge is one of the nation’s leading educators. Dedicated to empowering people to be their best, Bryan is an expert on the topics of upward career growth, awakening potential, building loyal and committed teams, and balancing work and family.

Dr. Drummond is a Mayo trained family practice physician and executive coach, trainer, author, and consultant on the prevention of physician burnout. He has trained over 40,000 physicians for 175 organizations in four continents to date. He is author of STOP PHYSICIAN BURNOUT: What to Do When Working Harder Isn't Working - Now with over 40,000 copies in print!

Carson F. Dye, FACHE, President & CEO of Exceptional Leadership, LLC, is a seasoned leadership consultant with 40-plus years of leadership and management experience. For the past 20 years, he has conducted over 600 leadership searches for a variety of healthcare organizations. These have included CEO, COO, CFO, and physician executive roles in health systems, academic medical centers, universities, and free standing hospitals. Along with his executive search work, teaching, and writing, he has had considerable experience the past two decades in physician leadership and physician engagement.

As a Master Facilitator in Healthcare Leadership, Diane is highly engaging and has a passion to serve leaders, helping them to gain strategic insight and translate it into practical application for greater effectiveness. Diane works collaboratively with healthcare clients such as Cincinnati Children's Hospital Medical Center and Anthem Blue Cross and Blue Shield to set and achieve goals that involve cultivating the strengths of key talent and realizing potential for success at organization, team, and individual levels.

Using the skills he developed transforming hospitals and healthcare systems to help others succeed during this historic period of rapid and relentless change, Randy applies his 30+ years of CEO experience supporting leaders, boards, and organizations. He is accomplished at community engagement, pursuing innovative paths, rallying organizations around change, applying a bottom-up method for strategic planning, and addressing governance issues.

With her passion for innovation and never-ending optimism, Sara Frasca is a business growth and innovation expert. Sara Frasca delivers high-powered, inspirational keynotes on innovation, inventive thinking, and creative problem-solving to boost healthcare teams and advise leadership. Her energizing speeches inspire change and move audiences to action. She’s the ideal fit to energize your healthcare audience and deliver practical takeaway value to leave a lasting impact.

As a Corporate Put-on Comedian and Emcee, Harry has performed for hundreds of Fortune 1000 companies, and is frequently rated 'best speaker' at their conferences.

As a stand-up comedian, Harry is a regular opening act for Ray Romano; and as an actor, he has appeared on "Everybody Loves Raymond" (CBS) and "Men Of a Certain Age." (TNT)

Sheila N. Glazov is a best-selling author, internationally known personality expert, and dynamic educator. Sheila's What Color Is Your Brain?® programs for Health Care Professionals help to maximize resiliency and minimize burnout, manage stress and adapt to change, and develop effective communication and teamwork in the workplace!

Sheila adapts her innovative sessions to the needs of each client. She brings a unique storytelling spark to her engaging and content-rich keynote presentations and interactive and enlightening workshops. Every program attendee quickly determines their Brain Color personality strengths to build harmonious relationships, and improve their quality of care. There is no better way to be successful in the health care workplace, than to use Sheila’s Brain Color concepts to decode and understanding people’s personalities!

Dr. Groves' presentations engage and present clear and compelling evidence that talent management & succession planning capabilities are vital investments. Four case studies—Sutter Health, Kaiser Permanente, HCA, and the Cleveland Clinic—illustrate why healthcare organizations must implement Groves' Talent Management Capabilities for leadership development and continuity.

In Dr. Kevin Groves' book, Winning Strategies, his approach to succession planning encompasses not just the CEO, but the entire leadership pipeline. Winning Strategies is the culmination of his work with healthcare organizations over the past 10 years to identify evidence-based succession management and talent development practices.

Mark Hagland is a nationally respected independent healthcare journalist. He has won numerous awards for his journalism. He writes about a wide range of topics and issues, from quality improvement and patient safety to managed care and health market trends, strategic planning, disease management, information technology, health information management, and policy and regulatory issues.

Lisa Hammett is a relatable transformational keynote and TEDx speaker, an international best-selling author, a Positive Intelligence PQ Certified Coach, a wellness expert, and a champion for obliterating burnout in healthcare and HR.

As a wellness coach, Lisa has positively impacted the lives of thousands of individuals, empowering them to make lasting changes. In 2020, she launched her Success Coaching practice to assist those struggling with chronic stress and unhealthy behaviors resulting from the pandemic. Through her extensive training and personal breakthroughs, Lisa has integrated life coaching with her health and wellness expertise, providing her clients with the tools to take charge of their lives.

As a Positive Intelligence PQ Certified Coach, Lisa offers a 12-week Positive Intelligence course to develop mental fitness, enabling individuals and teams to handle life’s challenges with a positive mindset and reduced stress.

Client success stories include significant reductions in stress and anxiety, positive mindset shifts, improved communication and relationships, weight loss, improved health, building strong confidence, development of sustainable healthy habits (mind and body), releasing limiting beliefs, and creating a laser-focused vision for goal achievement. Lisa has also guided individuals in transitioning from toxic work environments to careers aligned with their values, passions, and strengths.

Vicki Hess, RN, is known for positively impacting employee engagement in healthcare. Her unique views on employee engagement are evidence-based, relatable, and real world. Organizations that implement Vicki's ideas experience increased productivity, safety, quality, retention, patient satisfaction, creativity, and more. In 2021, Vicki retired, we wish her all the best!

See below for similar and comparable speakers.

Jason Hewlett is the only speaker in the world teaching leadership skills, tools, and mindsets in a powerfully unconventional way. With out-of-the-box performances of uncanny musical and comedy impressions of incredible stage legends, Jason’s keynote, The Promise is a speech that feels like a show, entertainment that feels like enlightenment, music that feels like a difference-maker.

Do you want to inspire and build your people?

Do you want to create an organizational culture where people can thrive?

These are just a couple of questions Katrina Hutchins, BA, MSW, EdD, asks when engaging organizations and groups on ways to invest in their people and elevate organizational excellence. Affectionately known as “Dr. K”, Katrina is an Inspirational Speaker, Certified Executive Coach, Senior Consultant, Author, Adjunct Professor, Philanthropist, and Founder & President of Re-Source Solutions, a company focused on building organizational excellence. Through customized workshops, seminars, retreats, and keynote addresses, Dr. K’s goal remains the same – to positively and powerfully impact the work and lives of others. She finds great honor in doing so.

Joyce teaches you how to take care of yourself while you take care of others. Words and thoughts impact emotions and healing. Learn how to deliberately reset emotions to the positive for yourself and those around you to deliver hope, comfort, compassion and positive feelings. Discover the secret to a more positive environment and happier teams and a more joyful you. The tools she presents enhance culture, well-being and rapport.

Over the past 30+ years, Libby Anne Inabinet has led organizations in developing strategies and programs that further their services and commitment to the communities they serve. As a sought-after thought leader, Libby Anne has guided numerous organizations in finding solutions to their most vexing challenges. Visionary Healthcare Leadership: Building Foundations for Growth and Success

Kent was born in Iowa City , Iowa and other than a few early years of his life spent in Chicago , has resided in Iowa City and Cedar Rapids , Iowa . He attended the University of Iowa like his father and 4 siblings, eventually earning a Masters degree in Counseling and Human Development.

Dr. Jessee is one of the nation's leading experts on physician services management and hospital-physician integration. In particular, he is skilled in the development and implementation of strategies for creating aligned economic interests among physicians, hospitals, and payers. He is also widely recognized as an expert on health policy issues, and the role of governance in quality improvement and patient safety. Dr. Jessee's vast experience includes president of the Medical Group Management Association (MGMA) for over 12 years and VP of Quality & Managed Care at AMA.

Mark David Jones is a highly demanded speaker and acclaimed author—working with dozens of Fortune 500 companies, large governmental agencies and numerous international corporations. Mark’s dynamic and engaging style has earned him a reputation as an inspirational world-class expert – driving audiences to action.

As an international speaker, facilitator, coach, and consultant, Dr. Kaplan presents to and coaches hospital and physician leaders, medical groups, emergency departments, and individual physicians. His approach is tactical and directed toward improved outcomes, retention, and he emphasizes the importance of teamwork.
Dr. Kaplan is an attending physician in the Emergency Department of Boundary District Hospital in Grand Forks, British Columbia.  He practiced emergency medicine for more than 43 years in the United States and has been a physician coach, consultant, and mentor for more than 25 years. He is a Past President of the American College of Emergency Physicians and national faculty for ACEP and a past Medical Director of Studer Group and past Director of Service and Operational Excellence for CEP America.
He practiced emergency medicine for more than 43 years in the United States and has been a physician coach, consultant, and mentor for more than 25 years.

Nathan Kaufman is founder and Managing Director of Kaufman Strategic Advisors and Matterhorn Strategic Advisors, established San Diego-based advisory companies. With 47 years of experience as a strategist, executive, and negotiator. Nate is considered one of the nation’s healthcare industry experts.

He is a strategic advisor to healthcare executives, boards, physician groups, and other healthcare companies. He is known for his practical advice focusing on succeeding in a postCOVID, value-based- risk environment. In addition, he is a seasoned negotiator and has successfully completed hundreds of transactions involving payer contracts, physician compensation, service line development, acquisition/sale of surgicenters and imaging centers, restructuring employed physician groups, and developing clinically integrated networks. This provides Nate with a unique viewpoint since he not only studies industry trends but operates in the ‘trenches’ which provides him with a deep understanding of the physicians’ perspective.

Nate is a keynote speaker and facilitates board and management retreats. Given his vast experience with health systems, he will challenge the industry’s conventional wisdom when he believes that it is supported by evidence and/or it will not provide the desired results. While his clients may not always agree with his perspective, they appreciate that Nate challenges them so that they will consider different points of view. Nate knows that health systems require realistic strategies (both short-term and long-term) that are financially feasible and will be supported by the majority of their practicing physicians.

Nate is a noted author and has contributed over 76 articles to healthcare literature. His education credentials include an MS in Health Systems from Georgia Tech Health Systems Institute and a BS in Psychology from Emory University. Listed in Modern Healthcare's inaugural 'Class of '87' Up & Comers Yearbook, and "20 Years of Rising Young Healthcare Management Talent Class of 87-06," published Sept. 17, 2007. In 2021, Nathan became co-founder and Managing Director of Matterhorn Strategic Advisors, LLC, an investment advisory and banking company.

Paul H. Keckley is Managing Editor of The Keckley Report, a healthcare researcher and widely known industry expert on Healthcare Reform and the Future of Healthcare. A favorite of Board Retreats and Senior Leadership, Paul always brings current and timely discussions into his presentations. In addition to The Keckley Report, he authors a monthly column for Health and Hospital Networks and has published three books and 250 articles.

During the period preceding the passage of the Affordable Care Act, he facilitated sessions between White House Office of Health Reform sessions and major health industry trade groups as private sector input was sought in the legislation.

Learn more here: https://paulkeckley.com/

The author of Designed to Adapt: Leading Healthcare in Challenging Times, and named by Forbes Magazine as “The Man Who Would Save Healthcare,” Dr. Kenagy understands success in healthcare.

Times are difficult.  90% will struggle or fail, while 10% will thrive and grow.  The success factors of the 10% are clear.  Dr. Kenagy will customize a presentation or an inspiring virtual-online experience for you from his Harvard Business School research on the Five Leading Indicators of Success in complex, value-driven healthcare.

The result – your team is ready for the future, whatever it holds.

Eric Kidwell has seen both sides of healthcare. From the corporate suite, to facing a life-threatening diagnosis and back again, his experiences give him a unique perspective on the Patient Experience. Eric's ability to translate the business of healthcare to the human side with humor, experience and real-world examples makes him a sought after choice for conferences and events across the country.

Give your event an energy boost with the Power of 2! Avoid the "Power-Point Death March", engage Darryl Ross & Eric Kidwell for your next event and you'll deliver your audience something that will inform and energize them. Two world-class speakers, real world experience and customized to your audience. Patient Experience, Customer Service, Where Culture meets the Customer, The Power of 2 allows for a change of energy and a change of voice that not only makes the presentation more entertaining, but it also enhances learning.

Dr. Kumar is Founder of Quantros, Inc., a leader in web-based healthcare data management and decision support solutions to further patient safety and quality. Today, more than 2,200 healthcare facilities in the USA use Quantros applications to drive improvements in quality of care delivered, patient safety initiatives and compliance programs.

With over 20 years of critical care nursing and administrative leadership experience, Colleen LaCroix loves to share her experiences to inspire and motivate audiences from bedside to C-Suite. Her knowledge across multiple critical care areas, serving as a clinical instructor for a local nursing school, administratively supporting the goals of the private practice and hospital environment, awareness of the changing healthcare economic environment, and importance of strategic planning for the future, she is able to speak and discuss a wide range of  topics from Service Excellence to Nurse Engagement and Quality Improvement.

Dr. Laird was the Executive Medical Director of the AdventHealth Senior Health Program in Orlando for 6 years. She has over 20 years of experience in patient care with an emphasis in senior healthcare. Dr. Laird brings her years of experience and insight she uses with her patients everyday to her speaking on Patient Care, Compassion & Empathy, developing an effective workplace culture as well as caring for the caregivers. Dr. Laird co-authored Beyond Disney - Heartwiring Healthcare Excellence, Restoring the Art of Compassion and Empathy with Fred Lee, now available.

Fred Lee recognized Dr. Laird's true compassion and empathy towards patients and chose her to help him finish his last book: Beyond Disney - Heartwiring Healthcare Excellence, Restoring the Art of Compassion & Empathy, now available.

Fred Lee was the author of: If Disney Ran Your Hospital, the #1 best selling Healthcare Leadership book with over 500,000 copies sold, in 5 languages.

Robert Laszewski is president of Health Policy and Strategy Associates, Inc. (HPSA), a policy and marketplace consulting firm specializing in assisting its clients through the significant health policy and market change afoot. Before forming HPSA in 1992, Mr. Laszewski was Executive Vice President and Chief Operating Officer, Group Markets, for the Liberty Mutual Insurance Group.

Dr. Lawrence was the CEO and Chairman of Kaiser Foundation Health Plan & Hospitals for 10 years. His vast experience in leading a hospital system as well as being a board member of several notable institutions around the globe enables him to engage and assist select healthcare systems that pursue advanced integration strategies.

IN MEMORIAM:
Author, Lecturer, and Guiding Light
(1939 - 2017) 
Fred Lee wrote the seminal work on the patient experience with his book, If Disney Ran Your Hospital – 9 ½ Things You Would Do Differently which went on to win the prestigious ACHE book of the year. It has been the top-selling healthcare book on the patient experience for the past decade and a half. The book has been published in five languages and Fred went on to become an international lecturer speaking to healthcare audiences around the world. Fred passed away of complications from neuro-surgery due to glioblastoma March 26, 2017.

His colleagues continue his message through Compassion & Empathy in Healthcare.

Kristen has been a pioneer, a spirited and innovative thought leader in the fields of Relationship-centered Care, circle practice and integrative care. She excels at guiding individuals and organizations toward authentic, compassionate and positive leadership at all levels of an organization. Kristen models, facilitates and inspires individuals to transform their healthcare cultures into places where they can thrive personally, become stronger team members who therefore, together, deliver exceptional, safe and quality patient & family experiences.

As a registered health care lobbyist for three decades, Scott brings us a real, "from the trenches" perspective on healthcare politics, legislation and the federal budget. He provides insights into the twists and turns of "the sausage making" that occurs in Washington, D.C., and helps us make sense of—at times the comic or Machiavellian aspects of public policy formulation in the nation's capital.

Myrna Marofsky, Author, Consultant and Speaker redefines “Caregiving” to “Care-LIVING” and encourages compassionate organizations and providers to incorporate this philosophy at times when a difficult medical diagnosis can be overwhelming. This means building empathic relationships by balancing head and heart and adding hints of hope in the despair. The result will be better outcomes for all parties, including higher patient and job satisfaction.

Corey Martin is a Yale-trained family physician driven to change the delivery of healthcare and improve the mental and physical health of our communities. Focusing on Burnout Prevention, Resilience, Power of Relationships, and the teachings of Brene Brown among others. He is founder of Innovations in Resilience and the Bounce Back Project. Driven to do this work by the loss of two colleagues and friends, Corey strives to create an environment of opportunity in which all of us can do the deep, heartfelt work of changing the way we show up an interact in each other's lives.

Dr. Thom Mayer is the Medical Director for the NFL Players Association, Executive Vice President of Leadership for LogixHealth, Founder of BestPractices, Inc., and Clinical Professor of Emergency Medicine at George Washington University and Senior Lecturing Fellow at Duke University.

He is one of the most widely sought speakers on healthcare Patient Experience, Leadership and Management, Hardwiring flow, trauma and emergency care, pediatric emergency care, EMS/disaster medicine, and sports medicine. His work in each of these areas has resulted in changing the very fabric of patient care.

Ted McKenna is a master in helping organizations overcome customer indecision, a problem that plagues all lines of business even healthcare. Ted draws on a first of a kind study of over two and half millions sales calls to deliver ground breaking research on how to overcome the dreaded “I don’t know” with his signature JOLT Effect.

Ted has held executive leadership positions in product, strategy, research, advisory, and enablement for Tethr, Russell Reynolds Associates, and CEB (now, a part of Gartner). An accomplished sales and customer experience researcher whose work has appeared in the pages of Harvard Business Review, Ted’s most recent work focused on mining unstructured conversational data using advanced data science and leading AI/ML tools to build models, scores, and behavioral frameworks.

Joseph A. Michelli, PhD, is an internationally sought-after speaker and best-selling author, who transfers his knowledge of exceptional business practices to develop joyful and productive workplaces with a focus on the total customer experience. 

Attract and retain team members & customers. Develop a world-class service culture. Drive repeat business & referrals. Create best-in-class human experiences. Leave a lasting & purposeful legacy.

His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.

Dr. Will Miller has earned the reputation as an extraordinary keynote speaker. He is a recognized expert in the area of stress & coping, interpersonal relationships, organizational health, and workplace culture. A therapist and teacher at Purdue University, he lectures at the schools of Organizational Leadership, Management, and Mass Communication on the social environment of the workplace and the impact on productivity. Add his experience as a stand-up comedian in New York for 19 years, and you know your audience will be entertained and connected the entire time.

Angie Morgan is a highly respected author and thought leader, and Marine Corps Veteran. In addition to her three books, Leading from the Front, Spark, and Bet on You, she’s a frequent contributor to Harvard Business Review, Fast Company, Inc., and other publications. Over the past 20 years, she has worked with organizations like Facebook, FedEx, and Boston Scientific to develop their leadership potential through keynotes and consulting and has coached hundreds of individuals to the next stage of their careers.

Advances in healthcare rely on enthusiastic and dramatic staff improvements in the quest of Patient Safety, Culture Change, Quality Care Coordination, and seismic improvement in the Patient/Caregiver Experience. A member of the healthcare community for over two decades, and an analyst for ABC and Good Morning America since 1994, John Nance was one of the founding board members of the National Patient Safety Foundation. John is author of the healthcare best-seller Why Hospitals Should Fly, an ACHE Book of the Year.

David Nash was the Founding Dean and the Dr. Raymond C. and Doris N. Grandon Professor of Health Policy at the Jefferson School of Population Health (JSPH) of Thomas Jefferson University in Philadelphia, Pennsylvania. His 10 year tenure as Dean completes nearly 30 years on the University faculty. JSPH provides innovative educational programming designed to develop healthcare leaders for the future. Its offerings include Masters Programs in Public Health, Healthcare Quality and Safety, Health Policy, Chronic Care Management and Applied Health Economics.

At GE for almost 20 years, Oster lead teams to design new parts for aircraft engines which ingrained in her what it takes to build a safe product and the importance of meeting customer requirements. Now, Oster applies that knowledge to build high-performing healthcare teams and improve the Patient Experience and navigate families through healthcare crises. Oster shares best practices that can be implemented in healthcare to introduce participants to innovative tactics for rapidly implementing strategies for patient-centric culture change.

Betty Parker is a multifaceted professional who has made significant strides in the realms of business, education, and personal development. As a business owner, professional speaker, author, and trainer, she brings a wealth of knowledge and experience to her engagements, captivating her audiences and fostering growth both professionally and personally. Throughout her dynamic career, Betty has honed her expertise in several key areas, including leadership, self-awareness, conflict management, and building high-performing teams. Her approach emphasizes the importance of skilled communications, strategic planning, employee engagement, and leading with accountability. Moreover, Betty is a passionate advocate for diversity, equity, and inclusion, ensuring that her training programs are comprehensive and impactful.

In addition to her business endeavors, Betty contributes to the academic community as part of the faculty at the University of South Carolina College of Nursing’s Amy V. Cockcroft Leadership Program. Here, she plays a pivotal role in training fellows on the critical aspect of self-awareness in leadership. Through her guidance, many leaders have gained valuable insights into their personal and professional growth, enabling them to lead with greater confidence and effectiveness.

Betty Parker's commitment to excellence and her ability to inspire and educate make her a valuable asset in any setting. Her work continues to shape the futures of individuals and organizations alike, driving them towards success and fulfillment.

Looking at Your World Through a Beltway Crystal Ball,
Federal Health Care Public Policy Outlook

Ilisa Halpern Paul, Senior Policy Advisor for Venable, is known for her engaging and insightful “Beltway Crystal Ball” presentations. With nearly 30 years of experience working in D.C. and helping to shape the outcomes of national healthcare policy as a lobbyist and strategist, Ilisa gives hospitals and healthcare providers nonpartisan insight and information that helps inform decision making.

Increased financial strain on the healthcare ecosystem, an unprecedented political and economic environment created by COVID-19, and the Current Legislative Issues are posing significant challenges to and creating uncertainty for healthcare leaders. Health systems, hospitals, provider associations, medical device and pharmaceutical companies, and other health care organizations need to get a read now on what is likely to happen with respect to health policy and gain insight into how best to plan for various scenarios.

Jerry F. Pogue has over 40 years experience in the healthcare field in executive leadership positions. CEO of Hospitals in Oregon and Washington throughout his career, Regional Vice President for multiple health systems, Chairman for several Hospital Boards, and currently Publisher for Second River Healthcare—an award-winning healthcare leadership publishing company.

Jake Poore has a passion for and expertise in, what it takes to create and maintain a world-class service organization. President & Chief Experience Officer of Integrated Loyalty Systems, Jake has worked with over 100 top organizations on the subject and has been nationally recognized for his expertise and delivery skills.

Specializing in improving the Patient Experience and the overall cultural development and improvement of an organization, Jake takes his almost 20 years of experience training at Disney and has translated it into optimizing the Humans side of Healthcare.

Dr. Reinertsen brings his skills and experience to the Institute for Health Care Improvement (IHI) in Boston, where he is a Senior Fellow, heading IHI's leadership development sector, and to hospitals and health care systems throughout the United States and Europe. He was a subcommittee member of the Institute of Medicine's work that produced the landmark publications "To Err Is Human" and "Crossing the Quality Chasm," and as an author of papers in major medical journals.

With over 35 years of healthcare management experience, Philip Ronning focuses on accountable care, specialty programs, strategy, organization, integration, culture and more. Ronning has worked with urban to rural markets across the board and a client list of over 300. The American Hospital Association has published eight of his books.

True motivational trainers with a call to action are hard to come by, and Darryl is one of the elite few. After graduating from James Madison University and as a former TV news journalist, Darryl's skills have been honed over 20 years, and he is now a highly sought-after patient experience speaker and trainer. His use of humor, energy, and enthusiasm makes him a favorite for keynotes, workshops, and conferences across the country.

If your team is looking for a digital transformation keynote speaker or an expert to bring your organization innovative ideas on disruption, technology, leadership, and business strategy, John Rossman can offer you an exclusive point of view. Bring the former Amazon executive who helped Jeff Bezos to create a global industry leader to your next event. Bring John Rossman and his insights to your team.

Michelle Segar, PhD, MPH, MS is a best-selling author and sustainable behavior change scientist where for decades, she has been a recognized pioneer and leading authority. Because of her comprehensive and artisanal approach to creating sustainable behavior change related to healthy lifestyles and well-being, global organizations bring her in to to accelerate and sustain outcomes. She directs the University of Michigan's Sport, Health, and Activity Research and Policy Center.

Diane Sieg, RN gives you and your group practical and life-saving resilience skills that help you thrive in your work and life!  As a former emergency room nurse of 23 years, and today a speaker, author, coach, and yoga teacher, Diane delivers a personal, high energy interaction with heartfelt stories and tangible skills. She sets a positive tone for opening your event or closing it with a bang, sending your attendees home with a clear, strong message about the importance of embracing resilience skills such as engagement, compassion, and mindfulness.

Dr. Ajit Singh spent nearly twenty years at Siemens Healthcare in various CEO roles based in the US and Germany. Between 1988 and 1995, he concurrently served on the faculty at Princeton University. He is a consulting professor in the School of Medicine at Stanford University and currently managing director and general partner at Artiman Ventures, based in Palo Alto, CA, where he focuses on building startups in Clinical Diagnostics, Digital Health, Artificial Intelligence in Healthcare, etc. He also serves on the Board of Trustees of American Association for Cancer Research (AACR) Foundation. Dr. Singh explores the Innovation in Healthcare and where that can lead us in the future.

WORLD’S LEADING BUSINESS STRATEGIST – MEET FORTUNE MAGAZINE’S MASTER OF INNOVATION

Scott Steinberg is a best-selling Author, Futurist, and Thought Leader on Strategic Innovation.

Hailed as The Master of Innovation by Fortune magazine, World’s Leading Business Strategist, and a 21st Century Icon, award-winning strategic consultant, trends expert and professional speaker Scott Steinberg is a top expert on leadership, change and innovation. A business consultant and thought leader for 2000 brands from American Express to Zynga, he's the bestselling author of 30 books, e.g. Think Like a Futurist and Make Change Work for You.

One of America's top futurists (per the BBC) and business strategy and leadership training providers, the Fortune 500 calls him a "defining figure in business and technology" and "top trendsetter to follow." A respected business strategist, futurist and trendspotter, says PBS, he's helped create hit products found in 500 million homes. Mid-pandemic, he was named to Consulting magazine's Top 25 Consultants list for Excellence in Leadership as one of the field’s most influential voices – and his ability to help innovate/adapt.

A strategic adviser to CEOs and four-star generals, and the head of BIZDEV: The Intl. Assoc. for Business Development and management consulting and market research firm FutureProof Strategies, firms like IBM, PwC + the Dept of Defense often seek his insight. He's one of the world's 150 most influential keynote speakers and today’s #1 generations expert and technology expert (per Google) as seen in 700 outlets from CNN to The Today Show.

Top 25 Consultants -Consulting Magazine

"Among today’s best-known trends experts/futurists" -USA Today

“Renowned futurist of 20 years” -CNBC

Award-Winning Master Storyteller and Hall of Fame Speaker, Kelly Swanson will make you laugh, touch your heart, make you feel valued for your work, and leave you with a powerful message about how to influence others, including yourself, through the power of story.

In today’s whirlwind of deadlines and change, too many leaders find themselves at the helm of teams that are just going through the motions—lacking spark, connection, and genuine engagement. But what if the secret sauce to firing up your team could be found in the timeless art of storytelling mixed with a hearty dose of humor?

Imagine bringing your team together for an event where they don’t just fill seats—they fill up with laughter, motivation, and a renewed sense of purpose. That’s where Kelly Swanson shines. With a laugh-out-loud, soul-stirring approach, Kelly doesn’t just speak; she transforms the mundane into the extraordinary.

Joe Tye is the leading authority on values-based and leadership skills and strategies, and on building a culture of ownership on a foundation of values in organizations. A powerful and effective speaker on the topics of values, leadership, building a culture of ownership and personal motivation. He is a passionate and dynamic presenter who shares real-world strategies for personal, professional and leadership success.

As President of Valentine Health Advisers and with more than 45 years of health care consulting experience, Mr. Valentine specializes in the area of strategy, transactions, and board governance. Mr. Valentine was the issue editor and an early pioneer on hospital turnarounds (topics in Healthcare Financing: Financially Troubled Hospitals). Mr. Valentine authors the annual "Top 10 Trends in Healthcare" for the Governance Institute (over 16 years). He is a nationally recognized author and speaker on healthcare issues, industry trends and its future outlook.

Viveka is known internationally as the "LinkedIn Expert" and speaks to entrepreneurs, business owners, corporations, and associations on the benefits of marketing with social media, and in particular LinkedIn.
She is the author of "LinkedIn Marketing: An Hour a Day" (John Wiley & Sons, 2012) and has been listed on two of Forbes Most Influential People lists. She is the host of the biggest LinkedIn chat on Twitter: #LinkedInChat (Recently quoted by Mashable as one of the top 10 business chats) and co-moderator of LinkedStrategies, the largest LinkedIn strategy group on LinkedIn. She is constantly learning, sharing and transferring social media skills and strategies.

Dan refuses to accept business as usual - making him an unconventional, yet highly effective, strategist to some of the world's largest companies. Dan and his team help companies all over the world arrive at business-changing breakthrough ideas by moving past outdated conventional wisdom, social peer pressure, and the selfish behaviors that stop them from being high performers.

Jessica is the happiness expert that shares the exact tools we need to build powerful, high-performing teams with the essential skills for success in this rapidly changing world of work. With 15 years of experience working with Fortune 500 companies, Jessica knows that we must understand that happiness is the glue that connects performance and engagement together. She shares the key to achieving and unlocking that happiness across the best teams in the world and enables them to perform better because they want to, not because they feel like they have to.

With over 37 years of combined experience as both a practicing Hematologist-Oncologist and an Executive Medical Director, Dr. Weisz is an accomplished physician leader and a passionate advocate of patient-centered care. His commitment to improving affordable healthcare through clinical quality, service-oriented and accessible care has earned many of the nation's highest awards for exceptional health outcomes.

Dr. Welch has been a practicing emergency physician for over 26 years and a healthcare quality improvement consultant for over 15 years. She speaks to hospitals and organizations across the country on Quality, Safety, Efficiency and the Patient Experience of Care. She is an expert in Engaging and Aligning Physicians in a Quality Agenda.