Innovative Healthcare Speakers for Every Issue, Topic and Event...
Kristin Baird, RN, BSN, MHA
With over thirty years of experience in patient care, health care marketing, business development and administration, Kristin Baird is a talented speaker and consultant with a passion for service excellence. The president of Baird Group, Inc., Baird earned a Bachelors of Science in Nursing from the University of Wisconsin, Madison and a Masters of Science in Health Services Administration from Cardinal Stritch College in Milwaukee, Wisconsin.
Chris Blackmore, Speaker
Have you heard about the "Disney Approach to Quality Service" program? When Fortune 500 Companies sent their top leaders to Disneyworld for this training, guess who Disney asked to motivate them? CHRIS BLACKMORE! Chris Blackmore now presents his program, Care! An Excellent Patient Experience(TM) revealing the culture changing philosophy of Disney's training, management, theater and guest psychology.
Anthony Cirillo, FACHE, ABC
Anthony Cirillo, FACHE, helped start the patient experience movement with his article, "The Chief Experience Officer, an impetus behind the Cleveland Clinic's creation of the position". An international speaker, he helps healthcare organizations change the experience and tell their story. Anthony is aging expert and not only helps organizations market to boomers and seniors but also guides them to become and then lead dementia friendly initiatives in their communities.
M. Tray Dunaway, MD, FACS, CSP
Tray Dunaway, MD's connection to the "business of medicine" started when he was three years old and his mother read him the Golden Book classic, "Nurse Nancy." He, however, identified with the doctor, but thought the band-aids that came "free" with the book were too cool. When he later discovered drug sales reps provided free penlights, he was hooked.
Joyce Hyam, RN, PHN, MPA/HSA
Joyce teaches you the tools to gain more clarity on what you want for yourself, your team, your customers, your patients and your organization. You will discover easy ways to achieve your desired outcomes. A more joyful outlook will be the result for you and the entire organization and the people for whom you provide services. Change is a constant and how we handle it can make all the difference in our happiness. Begin a habit of positive expectation and see the amazing results.
Jay Kaplan, MD, FACEP
Dr. Kaplan is Immediate Past President of the American College of Emergency Physicians and national faculty for ACEP. He Medical Director of Care Transformation for LCMC Health in New Orleans, LA. He is a past Medical Director of Studer Group and past Director of Service and Operational Excellence for CEP America. Dr. Kaplan continues to practice clinically because he loves the clinical practice of medicine, and caring for patients helps him remain close to the patients', the hospital staff's, and the physicians' current experience.
Fred M. Lee, Author
IN MEMORIAM: Author, Lecturer, and Guiding Light 08/08/1939 - 03/26/2017 It is with great sadness that we announce the passing of Fred Lee who will occupy a permanent place in American Healthcare's Pantheon of Patient Loyalty, Patient Experience, and Compassion by caregivers. Fred, the best-selling author of IF DISNEY RAN YOUR HOSPITAL: 9 1/2 Things You Would Do Differently, passed away on Sunday evening, March 26, 2017 of complications from neuro-surgery due to glioblastoma.
Joseph A. Michelli, PhD
Joseph A. Michelli, PhD, is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.
John J. Nance, JD
A trusted visionary, the main focus of John Nance's acclaimed presentations has become Patient Safety, and the critical need for Care Coordination. Following Dr. Don Berwick's lead, John is convinced that the survival and excellence of healthcare requires seismic changes. Advances rely on enthusiastic and dramatic staff improvements in the patient/caregiver experience. A member of the healthcare community for over two decades, he is author of the ACHE 2009 Book of the Year, WHY HOSPITALS SHOULD FLY and was one of the founding board members of the National Patient Safety Foundation.
Jake Poore, Speaker
Jake Poore has a passion for and expertise in, what it takes to create and maintain a world-class service organization. He has consulted with over 100 top organizations on the subject and has been nationally recognized for his expertise and delivery skills.
Darryl Ross, Speaker
True motivational trainers with a call to action are hard to come by, and Darryl is one of the elite few. Darryl's skills have been honed over 20 years, and he is now a highly sought-after speaker and trainer. He has found his passion in motivating team members and helping organizations to improve patient experiences. Darryl is a vice president, keynote speaker, and top facilitator for Integrated Loyalty Systems (ILS), a company on a mission to help elevate the human side of healthcare.
Mark Scott, Speaker, Former Hospital CEO
Mark Scott is a nationally known healthcare visionary and a highly-rated speaker for hospitals, health systems and healthcare associations nationwide. As former CEO of Mid-Columbia Medical Center in The Dalles, Oregon, Mark implemented a first-of-its-kind culture change to the hospital bringing it national accolades, recognition and awards.
Trisha Torrey, Speaker
If you are a patient, trying to make your way through the healthcare system to get the best care you can, you want Trisha on your side. But if you are a healthcare administrator, provider or payer, your bigger interest is in what Trisha is telling those patients - and - what patients are telling her. Why? Because you'll learn that it's wise to keep your patients close, but your Trisha-coached patients closer.

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