Innovative Healthcare Speakers for Every Issue, Topic and Event...
Service Excellence / Customer Service
Simon T. Bailey, Inspiring Brilliance
Simon T. Bailey is a leadership imagineer and author whose expertise equips emerging leaders and organizations with tips, tools and techniques on how to unleash their potential. He is the former sales director on the world-renowned Disney Institute and founder of Simon T. Bailey International, Inc..
Kristin Baird, RN, BSN, MHA
With over thirty years of experience in patient care, health care marketing, business development and administration, Kristin Baird is a talented speaker and consultant with a passion for service excellence. The president of Baird Group, Inc., Baird earned a Bachelors of Science in Nursing from the University of Wisconsin, Madison and a Masters of Science in Health Services Administration from Cardinal Stritch College in Milwaukee, Wisconsin.
Bruce A. Berger, PhD, RPh
Bruce is President of Berger Consulting, LLC and Emeritus Professor at Auburn University. He has developed comMIt (Comprehensive Motivational Interviewing Training for health care providers) and AU MITI (Auburn University Motivational Interviewing Training Institute) and AU MITI (Auburn University Motivational Training Institute. He has taught motivational interviewing in health care for over 15 years.
Chris Blackmore, Speaker
Have you heard about the "Disney Approach to Quality Service" program? When Fortune 500 Companies sent their top leaders to Disneyworld for this training, guess who Disney asked to motivate them? CHRIS BLACKMORE! Chris Blackmore now presents his program, Care! An Excellent Patient Experience(TM) revealing the culture changing philosophy of Disney's training, management, theater and guest psychology.
Jonathan H. Burroughs, MD, MBA, FACHE, FACPE
President and CEO of The Burroughs Healthcare Consulting Network, Inc., Dr. Burroughs works with top healthcare organizations to provide 'best practice' solutions and training throughout the country in the areas of governance, physician-hospital alignment, performance improvement/patient safety, medical staff development & strategic planning, physician performance and behavior management, as well as ways in which physicians and management can work together in new ways to solve Quality, Safety, Operational, and Financial challenges through Population Health programs and clinically integrated networks.
M. Tray Dunaway, MD, FACS, CSP
Tray Dunaway, MD's connection to the "business of medicine" started when he was three years old and his mother read him the Golden Book classic, "Nurse Nancy." He, however, identified with the doctor, but thought the band-aids that came "free" with the book were too cool. When he later discovered drug sales reps provided free penlights, he was hooked.
Diane Egbers, BS, MS
As a Master Facilitator in Healthcare Leadership, Diane is highly engaging and has a passion to serve leaders, helping them to gain strategic insight and translate it into practical application for greater effectiveness. Diane works collaboratively with healthcare clients such as Cincinnati Children's Hospital Medical Center and Anthem Blue Cross and Blue Shield to set and achieve goals that involve cultivating the strengths of key talent and realizing potential for success at organization, team and individual levels.
Joyce Hyam, RN, PHN, MPA/HSA
Joyce teaches you the tools to gain more clarity on what you want for yourself, your team, your customers, your patients and your organization. You will discover easy ways to achieve your desired outcomes. A more joyful outlook will be the result for you and the entire organization and the people for whom you provide services. Change is a constant and how we handle it can make all the difference in our happiness. Begin a habit of positive expectation and see the amazing results.
Kent Jackson, MA, LMSW
Kent was born in Iowa City , Iowa and other than a few early years of his life spent in Chicago , has resided in Iowa City and Cedar Rapids , Iowa . He attended the University of Iowa like his father and 4 siblings, eventually earning a Masters degree in Counseling and Human Development.
Jay Kaplan, MD, FACEP
Dr. Kaplan is a Past President of the American College of Emergency Physicians and national faculty for ACEP. He is Medical Director of Care Transformation for LCMC Health in New Orleans, LA. He is a past Medical Director of Studer Group and past Director of Service and Operational Excellence for CEP America. Dr. Kaplan continues to practice clinically because he loves the clinical practice of medicine, and caring for patients helps him remain close to the patients', the hospital staff's, and the physicians' current experience.
John W. Kenagy, MD, MPA, ScD, FACS
John Kenagy, MD, a visiting Scholar at Harvard Business School, discovered the common thread between developing differentiation and competitive advantage for enduring success in some of today's top innovative companies. After studying Apple, Intel, Toyota and Amazon, Dr. Kenagy noted their unique ability to sense, respond, adapt, and to innovate internally. They didn't just copy best practices, they made NEW best practices. He has brought Sense/Respond/Adapt to healthcare as Adaptive Design.
Eric Kidwell, Speaker
Eric Kidwell has seen both sides of healthcare. From the corporate suite, to facing a life-threatening diagnosis and back again, his experiences give him a unique perspective on the Patient Experience. Eric's ability to translate the business of healthcare to the human side with humor, experience and real-world examples makes him a sought after choice for conferences and events across the country.
Fred M. Lee, Author
IN MEMORIAM: Author, Lecturer, and Guiding Light 08/08/1939 - 03/26/2017 It is with great sadness that we announce the passing of Fred Lee who will occupy a permanent place in American Healthcare's Pantheon of Patient Loyalty, Patient Experience, and Compassion by caregivers. Fred, the best-selling author of IF DISNEY RAN YOUR HOSPITAL: 9 1/2 Things You Would Do Differently, passed away on Sunday evening, March 26, 2017 of complications from neuro-surgery due to glioblastoma.
Wendy Leebov, EdD
Leebov is founder and Partner of Language of Caring, the company culminating from her accomplishments with Wendy Leebov and Associates and the Leebov Golde Group. Before making her mark as champion of the international patient experience movement, Wendy was Vice President and change coach for the Albert Einstein Healthcare Network in Philadelphia where she worked for 20 years.
Joseph A. Michelli, PhD
Joseph A. Michelli, PhD, is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.
Randi Redmond Oster, MBA
At GE for almost 20 years, Oster lead teams to design new parts for aircraft engines which ingrained in her what it takes to build a safe product and the importance of meeting customer requirements. Now, Oster applies that knowledge to build high-performing healthcare teams and improve the Patient Experience and navigate families through healthcare crises. Oster shares best practices that can be implemented in healthcare to introduce participants to innovative tactics for rapidly implementing strategies for patient-centric culture change.
Betty Parker, CPLP
Betty Parker is a professional speaker, author, and trainer. She provides engaging presentations and training to corporations and individuals who have a desire to grow professionally and personally.At University of South Carolina College of Nursing, she is part of the faculty of a leadership program where she has trained fellows on self-awareness in leadership.
Jake Poore, Speaker
Jake Poore has a passion for and expertise in, what it takes to create and maintain a world-class service organization. He has consulted with over 100 top organizations on the subject and has been nationally recognized for his expertise and delivery skills.
Darryl Ross, Speaker
True motivational trainers with a call to action are hard to come by, and Darryl is one of the elite few. Darryl's skills have been honed over 20 years, and he is now a highly sought-after speaker and trainer. He has found his passion in motivating team members and helping organizations to improve patient experiences. Darryl is a vice president, keynote speaker, and top facilitator for Integrated Loyalty Systems (ILS), a company on a mission to help elevate the human side of healthcare.
Mark Scott, Speaker, Former Hospital CEO
Mark Scott is a nationally known healthcare visionary and a highly-rated speaker for hospitals, health systems and healthcare associations nationwide. As former CEO of Mid-Columbia Medical Center in The Dalles, Oregon, Mark implemented a first-of-its-kind culture change to the hospital bringing it national accolades, recognition and awards.
Diane Sieg, RN, CYT, CSP
From the chaos of the emergency room to the calm of her yoga mat, professional speaker, published author, certified yoga teacher, and life coach Diane Sieg will give you life-saving strategies by showing you how to take care of yourself, take charge of your life, and take action! With high energy and heartfelt stories, her opening keynote sets a positive tone to start your meeting or her closing keynote ends your conference with a bang, sending your group home with a clear and strong message about the importance of life balance and self care. Audience members, from Healthcare Providers to Women Executives to Investment Bankers, leave with the permission and practical skills they need to be more authentic, productive, and balanced in every area of their lives.
Scott Steinberg, Innovator/Consultant
Scott Steinberg is one of the world's best-known strategic innovation, change management consultants, and the CEO of TechSavvy Global, a management consulting and market research firm which helps clients create value and cultivate competitive advantage based on emerging innovations and trends.
Trisha Torrey, Speaker
If you are a patient, trying to make your way through the healthcare system to get the best care you can, you want Trisha on your side. But if you are a healthcare administrator, provider or payer, your bigger interest is in what Trisha is telling those patients - and - what patients are telling her. Why? Because you'll learn that it's wise to keep your patients close, but your Trisha-coached patients closer.
Brian Wong, MD, MPH, CEO
Through his speeches, workshops and consults, Dr. Brian Wong helps healthcare organizations build 'Patient Accountable Cultures' based on the point of view that patients expect us to work as teams, teams require coaches, and every leader's primary role is to coach their team. His interactive sessions engage participants with some of the same hands-on tools and techniques shared in his book, "Heroes Need Not Apply".

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