Innovative Healthcare Speakers for Every Issue, Topic and Event...
Patient Satisfaction / Medicare Reimbursement
Joseph S. Anderson, D Ed
Dr. Anderson is currently an adjunct professor of health care policy and management in the Department of Public Affairs at the Pennsylvania State University, an affiliated instructor of health care economics at Lancaster General Hospital School of Nursing, and an adjunct instructor in the School of Management Studies, Division of Health Care Management at Eastern University. Dr. Anderson education, background, and experience provide a unique perspective on the speaker topics listed under his credentials.
Kristin Baird, RN, BSN, MHA
With over thirty years of experience in patient care, health care marketing, business development and administration, Kristin Baird is a talented speaker and consultant with a passion for service excellence. The president of Baird Group, Inc., Baird earned a Bachelors of Science in Nursing from the University of Wisconsin, Madison and a Masters of Science in Health Services Administration from Cardinal Stritch College in Milwaukee, Wisconsin.
Evan Benjamin, MD, FACP
Evan M. Benjamin, MD, FACP is Professor of Medicine at Tufts University School of Medicine and the Sackler School of Graduate Biomedical Sciences as well as Senior Vice President for Quality and Population Health and Chief Quality Officer for Baystate Health in Springfield, Massachusetts.
Chris Blackmore, Speaker
Have you heard about the "Disney Approach to Quality Service" program? When Fortune 500 Companies sent their top leaders to Disneyworld for this training, guess who Disney asked to motivate them? CHRIS BLACKMORE! Chris Blackmore now presents his program, Care! An Excellent Patient Experience(TM) revealing the culture changing philosophy of Disney's training, management, theater and guest psychology.
Jonathan H. Burroughs, MD, MBA, FACHE, FACPE
President and CEO of The Burroughs Healthcare Consulting Network, Inc., Dr. Burroughs works with top healthcare organizations to provide 'best practice' solutions and training throughout the country in the areas of governance, physician-hospital alignment, performance improvement/patient safety, medical staff development & strategic planning, physician performance and behavior management, as well as ways in which physicians and management can work together in new ways to solve Quality, Safety, Operational, and Financial challenges through Population Health programs and clinically integrated networks.
Anthony Cirillo, FACHE, ABC
Anthony Cirillo, FACHE, helped start the patient experience movement with his article, "The Chief Experience Officer, an impetus behind the Cleveland Clinic's creation of the position". An international speaker, he helps healthcare organizations change the experience and tell their story. Anthony is aging expert and not only helps organizations market to boomers and seniors but also guides them to become and then lead dementia friendly initiatives in their communities.
Dike Drummond, MD
Dr. Drummond is a Mayo trained family practice physician and executive coach delivering highly interactive, fully customized teaching & training on Stress Management, Burnout Prevention, Physician Engagement, and tools for effective Physician Leadership. Author of STOP PHYSICIAN BURNOUT: What to Do When Working Harder Isn't Working - Now a Healthcare Best Seller!
M. Tray Dunaway, MD, FACS, CSP
Tray Dunaway, MD's connection to the "business of medicine" started when he was three years old and his mother read him the Golden Book classic, "Nurse Nancy." He, however, identified with the doctor, but thought the band-aids that came "free" with the book were too cool. When he later discovered drug sales reps provided free penlights, he was hooked.
Sheila N. Glazov, Author
Sheila N. Glazov is an award-winning author, internationally known personality expert, professional speaker, and passionate educator. Sheila's Brain Color programs and books will help decrease the conflict and increase the harmony, collaboration, and communication in your Organization. The differences in Brain Color personalities and how they shade perceptions impacts the way you communicate and interact with patients, colleagues, and diverse individuals in the healthcare workplace. Discovering and understanding your individual strengths while adapting to others' idiosyncrasies will no longer be an overwhelming task.
Joyce Hyam, RN, PHN, MPA/HSA
Joyce teaches you the tools to gain more clarity on what you want for yourself, your team, your customers, your patients and your organization. You will discover easy ways to achieve your desired outcomes. A more joyful outlook will be the result for you and the entire organization and the people for whom you provide services. Change is a constant and how we handle it can make all the difference in our happiness. Begin a habit of positive expectation and see the amazing results.
Kent Jackson, MA, LMSW
Kent was born in Iowa City , Iowa and other than a few early years of his life spent in Chicago , has resided in Iowa City and Cedar Rapids , Iowa . He attended the University of Iowa like his father and 4 siblings, eventually earning a Masters degree in Counseling and Human Development.
Jay Kaplan, MD, FACEP
Dr. Kaplan is a Past President of the American College of Emergency Physicians and national faculty for ACEP. He is Medical Director of Care Transformation for LCMC Health in New Orleans, LA. He is a past Medical Director of Studer Group and past Director of Service and Operational Excellence for CEP America. Dr. Kaplan continues to practice clinically because he loves the clinical practice of medicine, and caring for patients helps him remain close to the patients', the hospital staff's, and the physicians' current experience.
Eric Kidwell, Speaker
Eric Kidwell has seen both sides of healthcare. From the corporate suite, to facing a life-threatening diagnosis and back again, his experiences give him a unique perspective on the Patient Experience. Eric's ability to translate the business of healthcare to the human side with humor, experience and real-world examples makes him a sought after choice for conferences and events across the country.
Rosemary D. Laird, MD, MHSA
Dr. Laird became the Executive Medical Director of the Florida Hospital Senior Health Program in 2015, and concurrently founded the Centre for Senior Health at Florida Hospital in Winter Park. She brought her more than 20 years of experience in elderly healthcare and support programs to Central Florida. Dr. Laird constantly seeks ways to advance medicine's understanding of the experience of aging, and greatly values every opportunity to help patients and their families to navigate the challenges attendant to the complex and infinitely precious later stages of life.
Robert Laszewski, Speaker
Robert Laszewski is president of Health Policy and Strategy Associates, Inc. (HPSA), a policy and marketplace consulting firm specializing in assisting its clients through the significant health policy and market change afoot. Before forming HPSA in 1992, Mr. Laszewski was Executive Vice President and Chief Operating Officer, Group Markets, for the Liberty Mutual Insurance Group.
Fred M. Lee, Author
IN MEMORIAM: Author, Lecturer, and Guiding Light 08/08/1939 - 03/26/2017 It is with great sadness that we announce the passing of Fred Lee who will occupy a permanent place in American Healthcare's Pantheon of Patient Loyalty, Patient Experience, and Compassion by caregivers. Fred, the best-selling author of IF DISNEY RAN YOUR HOSPITAL: 9 1/2 Things You Would Do Differently, passed away on Sunday evening, March 26, 2017 of complications from neuro-surgery due to glioblastoma.
Wendy Leebov, EdD
Leebov is founder and Partner of Language of Caring, the company culminating from her accomplishments with Wendy Leebov and Associates and the Leebov Golde Group. Before making her mark as champion of the international patient experience movement, Wendy was Vice President and change coach for the Albert Einstein Healthcare Network in Philadelphia where she worked for 20 years.
Joseph A. Michelli, PhD
Joseph A. Michelli, PhD, is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.
John J. Nance, JD
A trusted visionary, the main focus of John Nance's acclaimed presentations has become Patient Safety, and the critical need for Care Coordination. Following Dr. Don Berwick's lead, John is convinced that the survival and excellence of healthcare requires seismic changes. Advances rely on enthusiastic and dramatic staff improvements in the patient/caregiver experience. A member of the healthcare community for over two decades, he is author of the ACHE 2009 Book of the Year, WHY HOSPITALS SHOULD FLY and was one of the founding board members of the National Patient Safety Foundation.
Jake Poore, Speaker
Jake Poore has a passion for and expertise in, what it takes to create and maintain a world-class service organization. He has consulted with over 100 top organizations on the subject and has been nationally recognized for his expertise and delivery skills.
Darryl Ross, Speaker
True motivational trainers with a call to action are hard to come by, and Darryl is one of the elite few. Darryl's skills have been honed over 20 years, and he is now a highly sought-after speaker and trainer. He has found his passion in motivating team members and helping organizations to improve patient experiences. Darryl is a vice president, keynote speaker, and top facilitator for Integrated Loyalty Systems (ILS), a company on a mission to help elevate the human side of healthcare.
Mark Scott, Speaker, Former Hospital CEO
Mark Scott is a nationally known healthcare visionary and a highly-rated speaker for hospitals, health systems and healthcare associations nationwide. As former CEO of Mid-Columbia Medical Center in The Dalles, Oregon, Mark implemented a first-of-its-kind culture change to the hospital bringing it national accolades, recognition and awards.
Trisha Torrey, Speaker
If you are a patient, trying to make your way through the healthcare system to get the best care you can, you want Trisha on your side. But if you are a healthcare administrator, provider or payer, your bigger interest is in what Trisha is telling those patients - and - what patients are telling her. Why? Because you'll learn that it's wise to keep your patients close, but your Trisha-coached patients closer.
Shari Welch, MD, FACEP, FACHE
Dr. Welch has been a practicing emergency physician for over 26 years and a healthcare quality improvement consultant for over 15 years. She speaks to hospitals and organizations across the country on Quality, Safety, Efficiency and the Patient Experience of Care. She is an expert in Engaging and Aligning Physicians in a Quality Agenda.

Sign up for our Email Newsletter

For Email Newsletters you can trust.