Jake Poore

Speaker


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This speaker's honorarium
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$9,001 - $12,000


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Jake Poore, Speaker

Jake Poore has a passion for and expertise in, what it takes to create and maintain a world-class service organization. He has consulted with over 100 top organizations on the subject and has been nationally recognized for his expertise and delivery skills.



More about this speaker:

Unlike typical trainers or keynote speakers, Jake Poore spends most of his time in the trenches of healthcare institutions. You may find him shadowing a nurse or medical-surgical floor, observing pre-op surgery, secret shopping the waiting room of a doctor's office or conducting patient focus groups.

This speaker’s topics include:

  • Service Excellence
  • Patient Experience
  • Leadership
  • Patient Satisfaction/Loyalty
  • Employee Engagement/Loyalty
  • Corporate Strategy/Planning
  • Cultural Development & Transformation

As Founder and President of Integrated Loyalty Systems (ILS), Jake knows what it takes to create and maintain a world-class service organization. He should... he spent nearly two decades at the Walt Disney Company helping to train and align 65,000 employees toward one end in mind: creating memorable experiences for individuals, not masses. In 1996, Jake helped launch the Disney Institute, the external training arm of Disney that sold its business secrets to the world.  80 percent of the people who attended the Institute were from healthcare…and Jake’s passion for helping to improve healthcare began.

Just after September 11, 2001, Jake launched Integrated Loyalty Systems, a company on a mission to help elevate the human side of healthcare. Since then, Jake and his team of experts have been sharing the organizational blueprints needed to build world class patient experiences by helping them design and execute patient-driven cultural blueprints, define the companies’ patient experience strategy and map out and operationalize the ideal patient and employee experience. 

Team ILS has successfully helped many healthcare organizations make cultural transformations including: Kaiser Permanente, Cigna Medical Group, Augusta Health, Dignity Health and their 75 medical practices, Baystate Health, Penn Medicine, Ochsner Health System, National Rehabilitation Hospital, and BJC Healthcare’s ProgressWest Hospital.

Jake is faculty for ACHE and for the past 11 years has been teaching a 2-day course — sharing the blueprints for designing exceptional patient experiences. 

In his free-time, he enjoys sailing, golf, and photography. He lives in Orlando with his wife and their three beautiful children.

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Click here to view presentation options & descriptions for Jake Poore. 

Speaker Reviews:

David Crouch (formerly Chief Learning Officer, Blue Ridge Healthcare)
“Jake is the only LDI speaker we’ve had to earn a perfect 5.0 rating from all our members; and we’ve had over 60 presenters at 19 LDI’s over the past 5 years.”

Eric Erickson, MBA, Director of Operations, Marquette General Health System
"The enthusiasm in the wake of your visit has been unparalleled. In short, my managers could not say enough good things about your session."

Carmen Kane, Mayo Clinic
“He caters to the uniqueness of every organization.”
"I teach a variety of classes at Mayo Clinic, and find myself going back to Jake Poore's stories... because they work.  He doesn't just tell stories for stories' sake, or just to pull at your heart strings.  His stories are moving and memorable, but told in a way that relate to many everyday positions and demonstrate everyone's impact on the patient-no matter who they are."
 
"There are storytellers who come in, and you think, oh, that's a sad story, but they leave and you say, so what?"
" Jake Poore has the ability to tell a story and get every person who hears it to realize the "so what"-- how I apply that in my role no matter who I am."

Judith L. O'Rourke, MFA
Director, STAR Leadership Development, Kaiser Permanente
THANK YOU! Your contribution added greatly to our outstandingly successful launch of STAR Leadership!   87% "Strongly Agree" that you knew your subject and kept them engaged!  Add the "agree" category and that puts you in the category of a 99% approval rating!

For additional information regarding this speaker, please call (406) 586-8775.


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