Jay Kaplan

MD, FACEP


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Jay Kaplan, MD, FACEP

Dr. Kaplan is a Past President of the American College of Emergency Physicians and national faculty for ACEP. He is Medical Director of Care Transformation for LCMC Health in New Orleans, LA. He is a past Medical Director of Studer Group and past Director of Service and Operational Excellence for CEP America. Dr. Kaplan continues to practice clinically because he loves the clinical practice of medicine, and caring for patients helps him remain close to the patients', the hospital staff's, and the physicians' current experience.



More about this speaker:

A graduate of Harvard College and Harvard Medical School, he was named ACEP’s Outstanding Speaker of the Year in 2003, and in 2007 Studer Group honored him with their Physician Fire Starter Award.  Other honors include the Grace Humanitarian Award of the Thomas Jefferson University Hospital Department of Emergency Medicine (2011) and the University of Maryland Department of Emergency Medicine Outstanding Leadership in Emergency Medicine award (2014).

Dr. Kaplan served as Chairman of the Department of Emergency Medicine (1985-2001) and as a Medical Staff Officer including Chief of Staff (1992-2001) at Saint Barnabas Medical Center in Livingston, NJ.  As Chairman of Emergency Services for his health system (1998-2001), he led his system’s emergency departments to the 98th percentile in patient satisfaction and his own emergency department was in the > 90th percentile for 6 years in a row (1996-2001).   As an international speaker and facilitator, Dr. Kaplan has presented to and coached hospital and physician leaders, medical groups, emergency departments, and individual physicians for more than 20 years.  His approach remains tactical and directed toward improved outcomes, emphasizing the importance of teamwork.

As an international speaker and facilitator, Dr. Kaplan presents to and coaches hospital and physician leaders, medical groups, emergency departments, and individual physicians. His approach is tactical and directed toward improved outcomes, and he emphasizes the importance of teamwork.

Dr. Kaplan continues to practice clinically because he loves the clinical practice of medicine, and caring for patients helps him remain close to the patients’, the hospital staff’s, and the physicians’ current experience.  

Click here to view presentation descriptions for this speaker.

This speaker's topics include:

  • Service and Operational Excellence
  • Physician/Medical Staff Engagement & Alignment
  • Preventing Burnout in Healthcare Providers
  • Time Management
  • Strategies to Inspire Change & Avoid Madness
  • Leadership & Management
  • Patient/Employee Satisfaction
  • Clinical Quality & Service – The Connection
  • Building Relationships between Physicians & Others

For additional information regarding this speaker, please call (406) 586-8775.


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