Jay Kaplan


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Jay Kaplan, MD, FACEP

Dr. Kaplan is Immediate Past President of the American College of Emergency Physicians and national faculty for ACEP. He is Vice Chair of Emergency Services and special assistant to the CMO in physician leadership and engagement for Ochsner Health System in New Orleans. He is a past Medical Director of Studer Group and past Director of Service and Operational Excellence for CEP America. Dr. Kaplan continues to practice clinically because he loves the clinical practice of medicine, and caring for patients helps him remain close to the patients', the hospital staff's, and the physicians' current experience.

More about this speaker:

A graduate of Harvard College and Harvard Medical School, Dr. Kaplan was named ACEP’s’ Outstanding Speaker of the Year in 2003, and in 2007 Studer Group honored him with their Physician Fire Starter Award.  In 2011, he was awarded the Grace Humanitarian Award by the Thomas Jefferson University Hospital Department of Emergency Medicine, and in 2014, the University of Maryland Department of Emergency Medicine honored him with an award for Outstanding Leadership in Emergency Medicine.

Dr. Kaplan served as medical director of the Studer Group from 2001-2016 and director of service & operational excellence for CEP America from 2003-2016.  He was Chairman of the Department of Emergency Medicine (1985-2001) and a Medical Staff Officer including a 2-year stint as Chief of Staff (1992-2001) at Saint Barnabas Medical Center in Livingston, NJ.  As Chairman of Emergency Services for his health system (1998-2001), he led his system’s emergency departments to the 98th percentile in patient satisfaction and his own emergency department was in the > 90th percentile for 6 years in a row (1996-2001).  

As an international speaker and facilitator, Dr. Kaplan presents to and coaches hospital and physician leaders, medical groups, emergency departments, and individual physicians. His approach is tactical and directed toward improved outcomes, and he emphasizes the importance of teamwork.

Dr. Kaplan continues to practice clinically because he loves the clinical practice of medicine, and caring for patients helps him remain close to the patients’, the hospital staff’s, and the physicians’ current experience.  

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This speaker's topics include:

  • Service and Operational Excellence
  • Physician/Medical Staff Engagement & Alignment
  • Preventing Burnout in Healthcare Providers
  • Time Management
  • Strategies to Inspire Change & Avoid Madness
  • Leadership & Management
  • Patient/Employee Satisfaction
  • Clinical Quality & Service – The Connection
  • Building Relationships between Physicians & Others

For additional information regarding this speaker, please call (406) 586-8775.

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